Pay Bracket ExpectationsTo be compensated within this pay range, the employee is expected to:Work independently to manage a lead queue, follow up on open quotes, and schedule site surveys with minimal daily direction from managementOperate within established sales processes and escalate complex technical scoping questions to the Sales Manager or field team appropriatelyCollaborate actively with field reps and the operations team to ensure smooth handoffs and accurate pipeline data in SalesforceMaintain high standards for CRM documentation accuracy, professional customer communication, and timely follow-through on all assigned activitiesRequirementsQualify inbound leads using established criteria and route opportunities to the appropriate sales representative or schedule site surveys as neededConduct outbound prospecting via phone and email to generate new pipeline opportunities across target verticals including commercial, multi-site, and institutional customersFollow up on open quotes and proposals to advance deals and gather feedback; maintain accurate stage and activity records in SalesforceSchedule and confirm site survey appointments for field sales representatives and coordinate with the operations team for technician availabilityMaintain complete and up-to-date opportunity, contact, and account records in Salesforce CRM; log all calls, emails, and customer interactionsSupport preparation of quotes and proposals in coordination with the Sales Manager; assist with pricing research using approved systemsRepresent Security Monster professionally in all customer interactions, including occasional in-person visits or participation in site surveysAttend sales meetings and contribute pipeline updates, lead status, and follow-up activity summariesDevelop working knowledge of Security Monster's core platformsAssist with tracking and reporting on lead sources, conversion rates, and outreach activity as directed by the Sales ManagerEscalation PathThis role should escalate to the Sales Manager when a prospect requires custom scoping, pricing outside standard parameters, or a solution design that exceeds the authority of inside sales. Technical questions beyond general platform familiarity should be directed to the appropriate field sales representative or a manufacturer's support contact. Any customer complaint, contract dispute, or situation involving a committed deliverable must be escalated promptly. The expected response from the Sales Manager for escalated items is the same business day.Ability RequirementsStrong verbal and written communication skills; able to build rapport quickly over phone and email with business owners, facilities managers, and decision-makersHighly organized with the ability to manage a multi-stage pipeline, prioritize follow-up activity, and meet daily and weekly outreach targetsProficient with CRM platforms; ability to learn and consistently use Salesforce for all sales activity logging and pipeline managementAnalytical mindset; able to review open pipeline data, identify stalled opportunities, and take proactive steps to re-engage prospectsAbility to work independently in an office environment while remaining aligned with team goals and daily sales stand-up objectivesJob Qualifications12 years of experience in inside sales, sales development, or customer service in a B2B or service-based environment (required)Demonstrated ability to manage outbound call and email activity with measurable results (required)Experience with CRM platforms (Salesforce preferred; other CRM experience considered) (required)High school diploma or equivalent (required); associate's or bachelor's degree in business, communications, or related field (preferred)Prior experience in the security, low-voltage, fire/life safety, or technology services industry (preferred but not required training provided)Familiarity with cloud-based security platforms such as Verkada, Rhombus, or Avigilon Alta (a plus)Physical DemandsPrimarily sedentary office role; extended periods of sitting at a workstation using a computer and telephoneOccasional standing, walking, and light lifting (up to 25 lbs) when participating in customer site visits or trade eventsAbility to drive to customer sites on an occasional basis; valid Oregon driver's license requiredWork EnvironmentPrimary work location is Security Monster's Eugene office; predominantly indoor, climate-controlled environmentOccasional visits to commercial customer sites including office buildings, warehouses, retail locations, and industrial facilitiesFast-paced sales environment with daily stand-up meetings and performance expectations around pipeline activity and lead follow-upCore CompetenciesSales Execution: Consistent outreach activity, pipeline discipline, and follow-through from first contact to appointment setCRM Proficiency: Accurate and timely Salesforce data entry; treats the CRM as the single source of truth for all sales activityProduct Knowledge: Ongoing development of familiarity with Security Monster's platform offerings and solution categoriesCommunication: Professional, clear, and persuasive communication tailored to diverse customer types and rolesAccountability: Ownership of assigned leads and follow-up tasks; proactively surfaces pipeline issues to the Sales ManagerCustomer-Facing ConductWhen interacting with customers by phone, email, or in person, the Inside Sales Representative is expected to represent Security Monster with professionalism and integrity. This includes maintaining a courteous, solutions-oriented tone in all communications, presenting a neat and professional appearance during site visits, and adhering to customer site rules and safety requirements. Company vehicles or personal vehicles used for business travel must be operated safely and responsibly. Any commitments made to customers must be documented in Salesforce and communicated to the appropriate team member for follow-through.Work ScheduleStandard hours: Monday through Friday, consistent with Security Monster's core business hoursNo on-call or after-hours requirements for this role under normal operating conditionsOccasional flexibility may be requested for customer-facing events, trade shows, or team training sessionsTravel RequirementsPrimarily office-based; local travel to customer sites on an occasional basis (estimated at less than 10% of time)Regional overnight travel is not anticipated for this role; any such requirement would be communicated in advanceTools & TechnologySalesforce CRM (required; primary daily tool for pipeline management, activity logging, and reporting)Google Workspace (email, calendar, documents)Phone and video conferencing platforms for customer outreach and internal team communicationSecurity Monster quoting and documentation systems (training provided)Vendor platformsOther DutiesPerforms other duties as assigned, consistent with business needs and the scope and level of this position.
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