Information Technology Technician

firstPRO, Inc
Springfield, MA

firstPRO is now accepting resumes for an IT Technician in Springfield, MA. This is a contract to hire role and onsite 5 days per week. Vaccinations are required for this hospital setting role.

Our IT On-Site Field Service Technicians are responsible for assigned shift converge, plus on call support and maintenance of computer hardware, software, printers, telephones, WIFI, networks and other miscellaneous equipment at a customer’s place of operation. You will bring the helpdesk to our client’s door while assisting and ensuring our clients receive the ultimate in customer service.

Required Skills

  • CompTIA A+ certification or 3-year equivalent hands-on computer experience
  • Office 365 System Support
  • Proficiency working in Active Directory
  • Remote Support Tools (TeamViewer, Bomgar, Quick Assist)
  • Experience with Collaboration Software (Microsoft Teams, Zoom, WebEx, etc)

Desired Skills

  • Healthcare IT Experience
  • Manage Service Provider (MSP) Experience
  • IT Helpdesk, Service Desk or On-Call Center Support
  • Experience with Ticketing Systems (ServiceNow, Jira, AutoTask, Remedy, etc)

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