Information Technology Technician

The City of Fountain Valley is seeking a dedicated, motivated, and skilled Information Technology Technician to join the Information Technology Department. In this role, you will be the front line of technical support, responsible for diagnosing and resolving hardware and software issues, supporting end-users, and maintaining the stability of our organization's IT infrastructure. The ideal candidate brings a mix of technical expertise, sharp troubleshooting skills, and a commitment to delivering excellent customer service.

• 9/80 schedule
• 4% base salary increase in July 2026
• An incredible retirement / pension: CalPERS (2%@60 for Classic or 2%@62 for PEPRA)
• Flex dollars for CalPERS medical HMO/PPO plans - (Tier III): $675 for Employee Only; $1,175 for Employee + 1 Dependent; or $1,450 for Employee + Family. Flex dollars are applied to medical, dental (mandatory), $50,000 life insurance (mandatory), vision, and optional AFLAC insurance.
• Matching deferred compensation contribution (up to $225 per month)
• City-paid long-term disability insurance
• Generous leave accruals
• 11 paid holidays, including one floating holiday

• Provides support for the City’s computer workstations, mobile devices, and telecommunication systems; assists users in resolving hardware, software, and access issues.
• Installs, configures, and maintains computer workstations, software, and related equipment; supports network-connected devices such as workstations, monitors, and cabling.
• Assists in the administration and support of user accounts, access, and standard applications in City systems.
• Maintains and supports computer hardware and related systems, including printers, servers, communication systems, and telephones.
• Responds to system issues to minimize downtime; assists with troubleshooting, error correction, and coordination with vendors during outages or scheduled maintenance; may participate in after-hours support as needed.
• Travels to various City facilities to install, maintain, and repair information technology equipment and systems; transport tools, hardware, and equipment necessary to perform assigned duties in a timely and efficient manner.

EDUCATION:

• Graduation from High School or equivalent.
• College level coursework in computer science, management information systems or a related field is highly desirable.

EXPERIENCE:

• Two years of responsible technical experience involving personal computer installation, software configuration, and hardware setup.
• At least one year of experience supporting a medium to large user environment operating within a Microsoft Windows environment.

LICENSE REQUIRED:
Possession of a valid California Class C driver’s license and a satisfactory driving record is required to perform the essential functions of this position, including travel between City facilities and transport of equipment. The City will evaluate whether alternative means of transportation would allow an individual to perform these essential functions in accordance with applicable law.

To access the full class specification, including a comprehensive list of all duties, responsibilities, and skills required, please click on the following link:Information Technology Technician.

To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider having your profile created and/or updated before applying for the position. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. If you require technical assistance, please review the Government Jobs Online Employment Application Guide or contact their toll-free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer, or browser used to submit the application.

QUESTIONS REGARDING THIS RECRUITMENT SHOULD BE SENT TO hr@fountainvalley.gov.

SELECTION PROCESS:
The selection process may include one or more of the following: application review, panel interview, and performance exam. The employment application and supplemental questions will be evaluated based on the employment standards and minimum qualifications listed above.

IMPORTANT RECRUITMENT INFORMATION:
All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully completing all components of the pre-employment process, which may include, but not limited to: reference checks, background investigation, credit check, California Department of Justice (DOJ) criminal history check (Live Scan fingerprinting), and pre-employment medical examination.

The City of Fountain Valley is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Candidates with a disability who may need accommodations during the selection process must notify the Human Resources Department at least 72 hours in advance of the test date.

NOTE:
The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice.