Information Technology Support Specialist

Job Summary

The Endpoint Administrator I is responsible for supporting and improving end-user technology systems. This role focuses on Tier 1 technical support, endpoint device management, and participation in endpoint-level projects that enhance systems, security, networking, and application reliability.

This position requires a self-motivated individual who can work independently with minimal supervision, demonstrate professionalism, and deliver high-quality results. Strong written and verbal communication skills are essential.

This role follows a hybrid work schedule consisting of three in-office days and two remote days per week. During the initial 60-day training period, work will be fully on-site unless otherwise approved by the manager to support onboarding and knowledge transfer.

Essential Functions

Ticketing System Support

• Triage, resolve, or escalate Tier 1 support tickets
• Maintain accurate documentation within ticketing and workflow systems
• Identify opportunities to improve efficiency and effectiveness of support processes

Break/Fix and Endpoint Support

• Support all non-infrastructure client endpoints
• Troubleshoot and repair computers, printers, phones, cameras, IoT devices, and applications
• Perform hardware and software installations, upgrades, and replacements

Mobile Device Management (MDM)

• Manage endpoint configurations using centralized management platforms
• Maintain application catalogs and manage software licensing

Endpoint Projects

• Participate in assigned endpoint-level projects
• Assist with initiatives to improve performance, security, and user experience

Non-Essential Functions

• Perform other duties as assigned

Requirements

Education

• Associate degree and/or certifications in Computer Information Systems or a related field preferred
• Relevant technical certifications preferred

Experience

• Two years of endpoint or technical support experience preferred
• Customer support or help desk experience
• Ability to troubleshoot endpoint-level technical issues
• Working knowledge of Windows, macOS, iOS, and Android operating systems
• Familiarity with printing systems, TCP/IP, VoIP, and cloud computing concepts
• Experience with ticketing systems and centralized device management tools
• Knowledge of desktop phones, mobile devices, and printers
• Experience installing, configuring, and troubleshooting applications
• Exposure to cloud platforms and services
• Familiarity with DevOps principles and automation concepts
• Scripting experience (Bash, Zsh, PowerShell, or Python preferred)
• Working knowledge of CSS, HTML, XML, and JSON
• Experience with endpoint management and device provisioning tools

Knowledge, Skills, and Abilities

• Ability to manage support tickets and projects independently with efficiency and accountability
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• High level of integrity, professionalism, and attention to detail
• Strong customer service mindset

Working Conditions & Environment

Travel:

• Occasional

Nights, Weekends, Holidays:

• As needed in the event of critical system issues or emergencies

Full-Time Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• Flexible Spending Accounts
• Employer-paid short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO)
• Paid holidays
• Retirement plan with employer match
• Group life insurance
• Legal and identity protection services