Information Technology Specialist

Insight Global is seeking a Senior Customer Support Administrator to support a high-visibility federal office in San Francisco.

• This individual will act as the sole on-site IT support professional, delivering white glove service to senior leadership in a demanding, mission-focused environment.
• While technical skills are important, success in this role hinges on professionalism, composure, and the ability to confidently manage challenging customer interactions.
• This is an excellent long-term opportunity for a seasoned support professional who values stability, ownership, and being the trusted face of IT on-site.

-Serve as the primary on-site IT support contact for classified and unclassified networks

-Provide desktop, laptop, tablet, and mobile device support

-Troubleshoot and resolve O365, OneDrive, network, hardware, and software issues

-Create, update, and track tickets in systems like Remedy, ServiceNow, or ServiceManager

-Repair/replace peripherals (printers, scanners, VTC equipment)

-Run, trim, and manage Cat5 and fiber cabling

-Support desk phones / CAT phones

-Assist with office moves, relocations, and workstation staging/takedown

-Maintain configuration management documentation

-Manage UPS operability -Provide remote user assistance as needed

-Coordinate with other IT teams for escalations and resolutions

Required Skills & Experience

-Active Secret Clearance

-6+ years Senior-level IT / desktop support experience

-Strong customer-facing maturity and professionalism

-Experience supporting Windows environments

-Working knowledge of Active Directory (user/workstation accounts & permissions)

-Hands-on troubleshooting of hardware, software, and peripherals

-Ability to work solo on-site in a high-demand, high-visibility environment