Information Technology Specialist

Department of Defense Education Activity
Alexandria, VA

JobSummary

About the Position: This position is assigned to the Deputy Assistant Secretary of Defense for Military Community and Family Policy (DASD (MC&FP), Assistant Secretary of Defense for Manpower and Reserve Affairs (M&RA), Office of the Under Secretary of Defense, Personnel and Readiness (USD (P&R)). This is a Direct Hire Solicitation. This position may be eligible for situational telework as determined by the agency policy.

LowGrade

13

HighGrade

14

PromotionPotential

14

OrganizationCodes

DD/DD16

Relocation

False

HiringPath

  • public

MCOTags

  • NatSec

TotalOpenings

1

AgencyMarketingStatement

The Office of the Deputy Assistant Secretary of Defense for Military Community & Family Policy (MC&FP) is directly responsible for policies and programs that establish and support community quality of life programs for Service members and their families worldwide. This office also serves as the focal point for a broad range of quality of life and family support areas within the DoD to include family support centers, child care, youth programs, family advocacy, relocation, mobilization and deployment support, casualty and mortuary affairs, spouse employment and career opportunities, non-medical counseling and 24/7 virtual family support, state liaison on military community issues, as well as Morale, Welfare and Recreation and Resale programs. Connecting you to your best MilLife - www.militaryonesource.mil /800-342-9647

TravelCode

1

ApplyOnlineUrl

https://apply.usastaffing.gov/Application/Apply

DetailStatusUrl

https://apply.usastaffing.gov/Application/ApplicationStatus

MajorDuties

  • Maximize opportunities for the organization’s utilization of best practices in the management and operation of digital government solutions.
  • Identify methods and practices for mining user information from a variety of resources, including web site traffic statistics, web logs, usability testing data, call center inquiries, on-line surveys, focus groups, etc.
  • Conduct data gathering projects to assess user characteristics, requirements, needs, goals, and opportunities related to programs in the digital space.
  • Provide comprehensive support with web analytics, to include analysis of web site usability data, usage of third-party reports on web traffic, and other web analytics such as customer satisfaction data.
  • Conduct qualitative and quantitative user research to gather insights into stakeholder needs, behaviors, and motivations, as well as support web operations and strategy development.
  • Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization.

Education

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring.Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Requirements

Evaluations

An unscreened referral list will be provided to management. Your resume will not be reviewed for qualifications until a selection is made. Once a selection is made, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

HowToApply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on04/29/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12944518). Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status

WhatToExpectNext

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

RequiredDocuments

The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Checklist for External. As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. 1. Your resume: Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position. Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy. For additional information, to include formatting tips, see: What to include in your resume. 2. Other supporting documents: Cover Letter, optional Most recent Performance Appraisal, if applicable NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

Benefits

BenefitsUrl

http://www.usajobs.gov/help/working-in-government/benefits/

OtherInformation

Selection is subject to restrictions resulting from Department of War referral system for displaced employees. Salary includes applicable locality pay or Local Market Supplement. Multiple positions may be filled from this announcement. Management may select at any of the grade levels announced. This recruitment provides promotion opportunity to the target grade of the position without further competition when selectee is eligible and recommended by management. Duties described reflect the full performance GS-14 level. If not selected at the full performance level, duties will be performed in a developmental capacity under close supervision. Applicants with a disability who need a reasonable accommodation for any part of the application or hiring process should notify David Walton ra@dodea.edu This position is not covered by a bargaining unit.

KeyRequirements

WithinArea

False

CommuteDistance

0

ServiceType

01

AnnouncementClosingType

01

AgencyContactWebsite

https://portal.chra.army.mil/hr_public?id=app_inq

SecurityClearance

Secret

DrugTestRequired

False

PositionSensitivitiy

Noncritical-Sensitive (NCS)/Moderate Risk

AdjudicationType

  • Suitability/Fitness
// // //