Information Technology Field Engineer

Do you enjoy being a technical resource to others? Would you like a job in which every day is different? Are you looking for a role that will give you the opportunity to build a broad range of skills and work with different technologies? If you answer yes to these questions, then maybe our IT Field Engineer is what you are looking for.

We are seeking an experienced IT Field Engineer to join our dynamic team. In this role, you will lead the delivery of remote and on-site IT projects and services, ensuring high standards of quality and execution. You will act as a strategic technical partner to both clients and internal teams, contributing directly to client satisfaction and long-term relationships. This position also supports the delivery of co-managed IT services, collaborating closely with customers to align technology solutions with business needs.

Our ideal candidate will have a broad range of technical implementation skills such as:

• Microsoft Windows Server 2022-2025
• Core network services including DHCP and DNS
• Microsoft Active Directory
• Microsoft 365 including Entra ID, Exchange Online, Intune, OneDrive, SharePoint and Teams

Our Field Engineer assists our clients through these essential duties and responsibilities:

• Execute assigned project and service tickets ensuring work is completed accurately, efficiently and in accordance with defined processes
• Perform system documentation, technical assessments and consulting engagements including system reviews and strategic recommendations
• Maintain business awareness of assigned clients including an understanding of how projects and managed services align with their strategic objectives and operational goals
• Serve as a technical escalation point collaborating with vendors and manufacturers to resolve complex issues
• Communicate with all parties in a constructive manner to ensure that client expectations are met
• Provides technical assistance, training, and mentorship to others
• Maintains professional knowledge by continuing education, certifications, professional publications and participating in professional societies

All candidates must have a valid driver’s license along with a clean driving record in order to travel to client sites in and around central PA.

If this sounds like your next role and you are local to central PA, then send us your resume and let’s talk!