Information Services Intern

The City of Woodinville is comprised of 54 full-time employees whose work each day helps shape Woodinville’s community and future. Our employees play a vital role in supporting residents, businesses, and visitors through meaningful public service. The City offer’s a competitive compensation and benefits program designed to support employee well-being and professional growth. Learn more about the benefits at the City of Woodinville.

About the City

Woodinville, Washington is a premier tourist destination with a population of about 14,000, though the City will likely grow rapidly over the next five years or so. This growth is resulting in lots of exciting projects and programs. Located about 20 miles northeast of Seattle, Woodinville offers the benefits of a bustling urban area against the backdrop of the picturesque Sammamish River Valley. Woodinville is known for its tourism industries with over 130 wineries, breweries, and distilleries and numerous opportunities for outdoor activities.

The City of Woodinville is offering an internship position in the Information Services Division starting June/July 2026. The Information Services Division is responsible for management of the Information Technology (IT) and Geographic Information System (GIS) operations as well as its alignment with the City’s day-to-day business operations and initiatives. The IT Intern will have the opportunity to gain experience in each of these areas primarily through daily hands-on tasks and project-based activities.

The IS Intern will focus on, but not be limited to, working along the side with IS team by leveraging industry IT trends, cybersecurity, assets onboarding & offboarding, and overall IT best practices to support City staff. Thus, the IT Intern will conduct IS related research, troubleshoot and resolve software, hardware, cloud computing, security, and connectivity problems, peripherals and end point devices, network devices, mobile devices, as well as Help Desk support in the City’s facilities.

The candidate’s input on specific areas of interest will also be taken into consideration in determining the final scope of work and responsibilities. The City’s goal is to offer the IS Intern a positive, informative, well-rounded, and fun learning experience in a real-world setting that prepares the candidate for a future in the IT government profession.

The IS Division Intern and the internship program will be supervised by the IS Manager. Project-specific tasks may be supervised by the project or function lead or by other IS staff. The Intern is expected to take an active role in the development and implementation of their work, identify areas of interest for additional learning opportunities, and make meaningful contributions to the City and the IT operations. An Intern is expected to collaborate and/or make recommendations as applicable to a given task, project support or help desks tickets. Assigned duties are to be performed while adhering to the City’s operational policies, safety rules, and procedures. The following are essential functions:

As the IS Internyou will:

• Work with the Information Services (IS) Team to troubleshoot hardware and software problems and identify, categorize, and resolve hardware and software application problems.
• Work with IS Team to coordinate preventative maintenance and communicate with 3rd party vendor services as necessary.
• Provide documentation, status reports, and communicate progress of IT Requests.
• Onboard & Offboard employees, hardware, software, peripherals, end-point devices, mobile devices, etc.
• Assistwith asset account setup, access polices setup, security setup, Active Directory (AD) management, mobile device management (MDM), Microsoft In-Tune management, etc.
• Assistswith asset maintenance, data wipe, decommission.
• Document system changes, assets inventory and related procedures.
• Evaluate current industry trends, services, tools, cybersecurity, best practices and propose solutions (as applicable) to enhance the City’s IS-IT operations and its stakeholders.

Skills and Behaviors for success

Knowledge of:

• MS OS including Windows 11 & Windows Server.
• MS Office 365 suite & MS Teams.
• Techniques and procedures pertaining to installation and maintenance of hardware, software, and mobile systems.
• Principals of industry trends, cybersecurity, and artificial intelligence.
• Project management, software, and project development lifecycle.
• Research principles, data collection techniques, systems, and business analysis.
• Web services, networking, and wireless principles.

Ability to:

• Learn city policies and procedures.
• Manage multiple requests with limited direction.
• Prepare reports, business correspondence, and procedures.
• Work independently or with a team.
• Use independent judgment and initiative in developing solutions to problems.
• Support creative processes by offering new ideas.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills. – Remove due to sounding similar
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Accept and perform assignments in a positive manner.
• Interact professionally, in a positive, cooperative manner with various levels of employees, officials and customers.
• Present self as a positive role model, displaying good work habits, including good attendance, punctuality, being reliable, and being accessible.

To Qualify

We will consider any combination of relevant education, training and work experience. Please be clear and specific in your application materials on how your background is relevant.

Minimum Qualifications

• High School diploma or GED; AND
• Pursuing undergraduate degree in Information Technology or closely related field; OR
• In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual’s knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

Physical Requirements Office workers

Work is primarily performed in an indoor setting. While performing the duties of this job, the incumbent must frequently sit and talk or hear; occasionally stand, walk, grip of feel with hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and lift objects weighing up to 50 pounds. The nature of the work has frequent interruptions. Requires strong public communication skills. May occasionally be required to work beyond normal working hours, weekends, and holidays. The ability to operate a personal computer is required. This position may also require substantial phone use and the ability to communicate effectively with a wide variety of audiences.

Compensation, Classification and Labor Representation

The full salary range for this position is step # 1 $25.96 per hour to step # 2 $27.00 per hour. The appointment will typically be made at step # 1 $25.96 per hour.

This position is eligible for overtime and is non-represented. It is classified as an Intern. Classification descriptions are typically written broadly and may not include all specific duties and responsibilities of the position.

Application Packet

To be considered for this opportunity, the application packet must consist of the following documents below. Please ensure that you upload these documents in your online application. Missing any part of these items will result in an incomplete application and you will not be moved forward in the recruitment process. Please do not include any additional attachments such as portfolios, projects, recommendation letters or references if they have not been requested in the job announcement. Items requested below are the only things required that will be evaluated.

• A completed online application
• Attachment of a Resume
• Attachment of a cover letter (Expressing why you are interested in this internship opportunity, and how this role will help to further your career goals).
• Completed answers to the supplemental questions

Please note that the City of Woodinville is primarily an in-person work environment. This opening is located at Woodinville City Hall and will work primarily in an office environment.

Questions:

HR Analyst: LaMarkus Gilliard

Email: LaMarkusG@woodinville.gov

Additional Information:

Equal employment Opportunity:

The City of Woodinville is an equal opportunity/affirmative action employer committed to achieving excellence and strength through diversity. The City seeks a wide range of applicants for its positions so that one of our core values, a qualified and diverse workforce, will be affirmed. The City of Woodinville fully embraces diversity and equal opportunity that represent a variety of backgrounds, perspectives, and skills. Americans with Disabilities Act (ADA) compliance requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Visa Sponsorship: The City of Woodinville does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.