Implementation Manager | HVAC / Engineering
New York City | Onsite
$120K-$150K Base + Equity + Benefits
Shields Group Search is partnering with a fast-growing construction-tech startup building the next-generation operating system for commercial HVAC, Electrical, and Plumbing suppliers and subcontractors.
Their V1 quoting product has already scaled to 500+ quotes per day, and they’ve doubled annual recurring revenue in the first six weeks of 2026. Fresh off a $14M Series A backed by top construction-tech investors, they’re entering their next phase of growth and expanding their Client Success team.
This is an opportunity to join early and help shape the client experience at a company transforming a $250B industry with AI-native software. Their first product is live and scaling quickly, and they are looking for an Implementation Manager to own onboarding, training, and early-stage customer success while helping build the playbook that will power the company’s long-term CS motion.
You’ll work closely with Client Success, Product, and Sales, as well as leadership, to support clients, improve internal systems, and ensure a best-in-class implementation experience.
What You’ll Do
- Own in-person onboardings, including kickoff sessions, virtual demos, and hands-on trainings
- Build repeatable processes across onboarding and implementation, including playbooks, materials, metrics, and tracking
- Serve as the voice of the customer by gathering feedback on-site and bringing insights directly back to leadership
- Troubleshoot in real time, clearing adoption blockers and keeping implementations on track
- Collaborate with leadership, Sales, and Engineering to surface insights, champion the client perspective, and influence the product roadmap
- Help maintain the client management section of the CRM and ticketing/messaging systems, supporting inbound questions via email, live messaging, video calls, and tickets with fast, accurate, and tactical responses
- Create and maintain internal and client-facing documentation, including workflows, FAQs, and best practices grounded in real construction and HVAC use cases
- Help develop product demos, training materials, and short tutorials that make complex features easy to understand and adopt for both technical and non-technical users
What You Bring
- 3+ years in a technical or operational role within the commercial HVAC / mechanical industry, such as Estimating, Project Management, or MEP Design
- HVAC industry familiarity is required
- Strong project management skills with the ability to build processes from scratch and execute against deadlines
- Excellent communication skills and the ability to simplify technical concepts for a wide range of audiences
- Willingness to travel frequently, up to 50% of each month
Bonus
- Experience creating training content across videos, documentation, or workshops
- Proven track record of leading in-person rollouts and trainings
What Success Looks Like
First 2 Weeks
- Develop foundational knowledge of the product, platform, and core workflows
- Shadow client calls and participate in on-site kickoffs to understand the implementation approach
- Gain familiarity with client use cases, operational processes, and success metrics
First 30 Days
- Independently manage day-to-day digital client communications and resolve common support questions
- Confidently demo core product features and present value-driven solutions to clients
First 60 Days
- Lead new client onboarding engagements, owning the full implementation lifecycle from Sales handoff through on-site kickoff
- Partner cross-functionally to drive client growth, engagement, and long-term adoption
- Act as a trusted client resource for product best practices and implementation guidance
Compensation & Benefits
- Salary: $120K-$150K base, depending on experience
- Equity: meaningful grant aligned with your background
- Benefits: medical, dental, vision
- Perks: free lunches and dinners
This is a full-time, onsite role based in NYC’s Flatiron District, steps from Madison Square Park and Union Square.
