Company Description
Healthcare in America is broken. Prices are hidden, billing is incomprehensible, and patients routinely pay more for less. HealthMe is changing that. We’re ushering in an entirely new model — direct-pay healthcare — by giving providers, employers, and patients the infrastructure to buy, sell, and transact healthcare transparently.
Our software is the operating system behind this shift. We power specialty medical practices that publish transparent, bundled prices and sell directly to patients. We give practices modern tools to collect from insured patients more effectively. And we connect self-insured employers and their advisors to a national network of high-value providers through our marketplace. Every transaction on our platform is one more step toward a healthcare system that actually works the way it should.
Implementation is the hinge between a signed contract and a successful long-term customer. This role is critical to that handoff.
Role Description
We’re hiring an Implementation Manager to own the launch experience for new practices going live with HealthMe. You’ll be the first person a customer works with after Sales hands them off, and you’ll set the tone for how the practice perceives HealthMe for years to come. Expect to manage over 100 practice implementations over the next 12 months.
This is a hybrid build-and-execute role. About half your time will be running implementations — leading kickoffs, training front desk and billing staff, configuring the software, and driving each practice to first transaction. The other half will be improving the playbook itself: tightening templates, identifying where practices stall, building the assets that let implementation scale as we grow. You’ll work closely with HealthMe’s executive team and the rest of the Client Success team, and you’ll partner directly with Sales, Product, and Account Management.
What You'll Own
- Practice implementations end-to-end. Lead implementations for orthopedic and specialty practices launching HealthMe. Drive each one from contract signature to first live transaction.
- Practice-facing relationships during launch. Be the primary point of contact for practice managers, billing leads, and physician-owners. Run kickoffs, training sessions, and check-ins with confidence over virtual meetings.
- Configuration and training. Configure HealthMe products to match each practice’s workflow. Train front desk, billing, and clinical staff to use the tools confidently.
- Project management and accountability. Maintain clear timelines, milestones, and status across every active implementation. Surface risks early. Keep internal stakeholders informed.
- The implementation playbook. Build and continuously improve the templates, runbooks, training materials, and internal tooling that make implementation repeatable. Identify where practices stall and fix the root cause.
- Cross-functional handoffs. Work tightly with Sales on the handoff in, and with Account Management and Customer Success on the handoff out. Make sure nothing falls between the seams.
Who You Are
This is a role for someone who has either sat in the customer’s chair or implemented software for customers like ours — ideally both. We’re looking for:
- Practice-side experience, strongly preferred. 2–4 years working inside a specialty medical practice as a practice manager, practice administrator, revenue cycle lead, or operations lead.
- SaaS implementation experience. 1–3 years implementing or onboarding software for SMB customers — ideally at a healthcare SaaS company or a vertical SaaS company serving small-to-mid-sized businesses.
- Direct client-facing confidence. You’ve led training sessions and kickoffs, talked physician-owners off ledges, and trained skeptical front desk staff on new tools. You don’t flinch on a hard call.
- Project management instincts. You can hold 15–25 active implementations in your head without losing track. You’ve worked with tools like Asana, Monday, ClickUp, HubSpot, or Salesforce.
- Builder mindset. When a process is broken, you fix it instead of working around it. You write things down. You leave the playbook better than you found it.
- Change management awareness. You understand that rolling out software into a busy practice isn’t a training problem — it’s a change management problem. You can name the reasons a practice resists a new tool and have strategies for each.
Nice to Haves
- Direct experience with orthopedics
- Familiarity with practice management systems, EHRs, or RCM tools
- Experience building implementation playbooks or training assets from scratch
What We Offer
- Competitive salary with equity package in a high-growth startup
- Full benefits (medical & 401k)
- The opportunity to build something and make our implementation program your own.
