Our client is hiring a Senior Program Manager of Loan Closing for a full-time, exempt, in-office role in New York, NY. This position is responsible for senior-level closing quality control, compliance review, and oversight of the recently closed pipeline, including escalations and coordination across internal stakeholders.
This is an in-office position. Remote or hybrid work is not available.
Responsibilities:
• Act as the second approver on loans requiring dual quality control
• Review loan files for proper compliance, disclosures, signatures, and documentation
• Calculate figures and quality check closing documents; resolve errors and train staff to prevent future errors
• Ensure consistency and accuracy across closing documentation and requirements
• Handle borrower complaints and escalations beyond line staff
• Hold regular meetings with finance to keep loan funding processes moving
• Work with leadership to spot-check and audit program pipelines for accuracy
• Issue closing instructions to settlement agents; order and review title work
• Maintain and prepare reports for senior management
• Process invoice payments for the department across vendors and programs
• Support onboarding to subservicer or internal servicing for modified HF loans, then hand off to servicing
• Reconcile recording rejections to ensure recordings process properly
• Ensure adherence to federal and state regulatory requirements
Qualifications:
• Associate’s degree or at least 5 years of relevant experience in a related field
• Training in mortgage lending and closings
• At least 3 years of experience as a mortgage loan closing manager (bank, credit union, or mortgage lender)
• Strong ability to read, interpret, and work through mortgage loan documents and terminology
• Strong written and verbal communication
• Microsoft Office proficiency; comfort working in a fast-paced environment
• Familiarity with loan origination software and CRMs
Compensation:
• $80,000–$93,000
National Mortgage Staffing does not determine the salary, requirements, or qualifications for this role. All hiring criteria are set by our client and must be followed as outlined.