The HR Systems Technologist is a critical driver of innovation, efficiency, and user-centered design within the College’s Human Resources function. This role is responsible for the configuration, optimization, and continuous improvement of HR technology systems that support the full employee lifecycle. Blending technical expertise with a strong service orientation, the HR Systems Technologist ensures systems are intuitive, reliable, and aligned with organizational goals—enhancing both employee and administrator experiences.
A key component of this role is developing a data-driven environment through the use of tools such as Microsoft Power BI, transforming HR data into actionable insights that inform strategic decision-making. Grounded in the principles of Unreasonable Hospitality by Will Guidara, this role approaches HR systems not as transactional platforms, but as opportunities to create seamless, thoughtful, and impactful employee experiences. Through continuous learning, innovation, and process improvement, the HR Systems Technologist elevates how technology supports people.
Operations and System Support
1. Configure, maintain, and optimize all HR systems, including NeoGov/NeoEd modules (Learn, Perform, E-Forms, Insight/OHC), Ellucian Colleague, Perceptive Content, and future platforms.
2. Manage system access, security roles, and user account administration to ensure appropriate permissions and data protection.
3. Oversee system updates tied to organizational changes, including restructures, promotions, separations, and workflow adjustments.
4. Serve as the primary technical expert for HR systems, providing troubleshooting, system support, and issue resolution for employees and candidates.
5. Partner with ITS and HR stakeholders on system integrations, updates, testing, and implementation of new technologies.
6. Develop, maintain, and enhance E-Forms and digital workflows to improve operational efficiency and user experience.
7. Support Organizational Learning and Leadership Development with system functionality related to training, learning plans, and course libraries.
8. Manage and maintain HR SharePoint content to ensure accurate, accessible, and user-friendly communication of HR services.
9. Conduct system audits, data validations, and operational reviews to ensure accuracy and continuous improvement.
Compliance and Administrative Excellence
1. Ensure integrity, accuracy, and security of HR data across all systems and platforms.
2. Serve as HR’s data security agent, advising leadership on risks, access controls, and compliance considerations.
3. Maintain alignment with institutional policies and applicable regulations related to data governance and reporting.
4. Support audits of HR data, personnel records, and system processes to ensure compliance and readiness.
5. Respond to internal and external reporting requests, including labor statistics, surveys, and regulatory data submissions.
6. Maintain detailed documentation of system configurations, workflows, and processes.
Stakeholder Collaboration & Representation
1. Serve as a strategic liaison between HR, ITS, Payroll, and other departments to ensure alignment of systems, data, and processes.
2. Collaborate with HR Business Partners, Talent Acquisition, and Benefits teams to support system needs and enhance service delivery.
3. Partner with HR Analysts to streamline audits, reporting, and data validation processes.
4. Provide training, user guides, and ongoing education to employees and leaders on HR systems and tools.
5. Support Talent Acquisition and Benefits initiatives, including hiring events and benefits education, ensuring a seamless and positive user experience.
6. Engage with external vendors and partners to troubleshoot issues and optimize system performance.
7. Student Experience
8. Support a high-performing workforce by ensuring HR systems enable employees to efficiently access tools, information, and services that allow them to focus on student success.
9. Enhance the employee experience through intuitive, reliable systems that reduce administrative burden and improve service delivery across the College.
Growth Mindset
1. Demonstrate a growth mindset by continuously learning new technologies, including advancing proficiency in Microsoft Power BI to enhance HR analytics and reporting capabilities.
2. Apply the principles of Unreasonable Hospitality by Will Guidara to design systems and processes that prioritize the user experience, making interactions seamless, thoughtful, and impactful.
3. Proactively identify opportunities to improve HR systems, workflows, and data utilization to better serve employees and leaders.
4. Build strong, collaborative relationships rooted in curiosity, empathy, and a commitment to continuous improvement.
5. Maintain exceptional attention to detail in all system configurations, reporting, and communications.
6. Foster a welcoming, solutions-oriented environment by providing real-time, consultative system support to employees across campus.
7. Support a virtual “HR Comes to You” model by delivering accessible, engaging, and user-friendly system guidance through digital platforms.
Associate’s degree in information systems technologies, computer database, or at least four (4) years of experience directly related to the duties and responsibilities specified
Preferred Qualifications:
· Bachelor’s degree in information systems technologies, computer database, or other relevant degree.
· Eight (8) years of experience directly related to the duties and responsibilities specified
· NeoGov/NeoEd experience
· Ellucian Colleague experience
· College or other higher education or public institution experience
· Human Resources experience including HRIS
Reporting Relationships:
Direction Received: Reports to the Director, Human Resources Operations
Direction Given: N/A
Knowledge, Skills, Abilities, and Worker Characteristics:
· General knowledge of Human Resources office functions, practices, and procedures, including confidentiality and appropriate communications
· High knowledge of Human Resources Information Systems and related back-office processes and procedures
· Focus on user-experience (UX) in all communications and processes
· Correct English usage, grammar, spelling, punctuation, and vocabulary
· Data entry and retrieval techniques
· Interpersonal skills using tact, patience, and professionalism
· Maintains confidentiality of sensitive and privileged information
· Meets schedules and deadlines
· Attention to detail and thinking outside the box for solutions
· High focus on customer service and professionalism in all interactions
Working Conditions:
· Typical office environment – in-person
· Can be interruptions during the day, but with the flexibility to maintain privacy
· Sitting or standing for extended periods is expected, as well as being able to read, comprehend, and communication a variety of materials