About the Company
Our client is one of the largest Asian supermarket chains in the United States, with over 60 store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, New Jersey, Virginia, and more! They are passionate and honored to shape the Asian Supermarket culture within the grocery industry.
About the Role
The HR Manager (Training & Operations) is responsible for leading and executing company-wide training strategies while partnering closely with different stakeholders to enhance workforce capability, performance, and operational consistency. This role serves as a strategic partner to Operations leadership, overseeing training programs, internal development pipelines, and operational support initiatives to ensure alignment with business goals. The HR Manager will drive scalable training solutions, strengthen leadership development, and improve operational effectiveness through data-driven insights and continuous improvement.
Travel: 15-25%
Responsibilities
Training Strategy & Leadership Development
- Lead the design, implementation, and continuous improvement of company-wide training programs, including onboarding, compliance, leadership development, and internal promotion pipelines.
- Oversee training execution across regions to ensure consistency, quality, and alignment with company standards.
- Develop and standardize training frameworks, SOPs, and learning materials to support scalable growth.
- Partner with Operations leadership to identify skill gaps and build targeted training solutions to support business needs.
- Establish and monitor training KPIs (completion rates, assessment results, readiness metrics) to evaluate program effectiveness and drive improvements.
- Oversee assessment processes to ensure readiness and fair evaluation of candidates.
Operations Partnership & Workforce Effectiveness
- Serve as a strategic HR partner to store and regional leadership, aligning HR initiatives with operational priorities.
- Lead workforce planning efforts in collaboration with Operations, ensuring staffing readiness and support for business demands.
- Provide guidance on performance management, employee relations, and policy application to support consistent and compliant operations.
- Identify operational challenges through field engagement, data analysis, and feedback; develop and implement practical solutions.
- Support rollout and execution of company-wide operational initiatives, ensuring adoption and consistency across locations.
Program Management & Execution
- Oversee end-to-end execution of training and development programs, including scheduling, coordination, communication, and tracking.
- Ensure effective collaboration between HR, Training, and Operations teams to deliver programs efficiently.
- Drive improvements in training processes, tools, and systems (e.g., LMS, assessment platforms, tracking systems).
- Manage program timelines, resources, and stakeholder communication to ensure successful delivery.
Continuous Improvement & Organizational Impact
- Analyze training and operational data to identify trends, gaps, and opportunities for improvement.
- Develop scalable processes and frameworks to support company growth and multi-location operations.
- Lead or participate in cross-functional initiatives to enhance employee experience, operational efficiency, and leadership capability.
- Stay informed on industry trends and best practices in training, retail operations, and workforce development.
Qualifications
- A Bachelor’s degree in Human Resources, Business Administration, or a related field required; Master’s degree preferred. Additional education can be in lieu of experience.
- 5+ years of progressive Human Resources experience, including 2–3 years in an HR Generalist or Senior HR Generalist role, preferably in retail, manufacturing, logistics, or operational environments.
- Experience supporting multi-site, retail, or frontline operational workforces strongly preferred.
- Bilingual in English/Mandarin is required.
- PHR, SHRM-CP, or equivalent HR certification preferred.
- Demonstrated experience conducting workplace investigations and managing complex, sensitive employee relations matters.
- Hands-on experience managing the full employee lifecycle, including performance management, coaching, corrective action, and progressive discipline.
- Strong knowledge of federal, state, and local employment laws, with the ability to interpret and apply HR policies consistently while balancing legal risk and business needs.
- Proven ability to serve as a trusted advisor to leaders and employees at all levels of the organization.
- Strong analytical skills with experience interpreting HR metrics, workforce data, and trends.
- Strong organizational and time management skills, with the ability to manage sensitive matters with discretion and sound judgment.
- Demonstrates a high level of professionalism and integrity when handling confidential and sensitive information.
- Excellent written and verbal communication skills with the ability to interact across all levels of the organization.
- Excellent interpersonal, communication, and conflict resolution skills and willing to learn, detail-oriented, and be able to multitask.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with HRIS systems is a plus.
- Authorized to work in the United States without sponsorship.
Physical Requirements
Prolonged periods sitting at a desk and working on a computer. This job may require standing or walking for extended periods of time, lifting up to 50 pounds, and performing repetitive motions.
Working Conditions
This job is performed in an environment that may have exposure to heat, noise, and other environmental factors.
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.
