AtHyatt, we believe our guests return because of the caring, attentive, and service‑driven associates who bring our hospitality to life. Our Housekeeping Supervisors play a key role in delivering exceptional guest experiences by leading with professionalism, warmth, and a commitment to excellence.
What are the additional benefits to working at Andaz San Diego?
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.Hyatt has the best to offer including: paid PTO, medical health care, 401k and company match after 1 year of service, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals, discount parking during shifts, and many more!
About the Role
This position supports daily housekeeping operations by supervising team members, maintaining cleanliness standards, and ensuring an exceptional guest experience. As a liaison between management and front‑of‑house teams, the Housekeeping Supervisor helps drive the overall success of the department. This role is responsible for leading housekeeping staff during assigned shifts, inspecting guest rooms and public areas, and reinforcing service, safety, and quality standards in alignment with brand expectations.
As a key part of our service team, you will need to be available for a variety of shifts. Full availability is required to ensure we provide a great experience for our guests every day of the year. This includes mornings, evenings, weekends, and holidays depending on business needs.
Key Responsibilities
Guest Experience Leadership
Supervise daily housekeeping operations during assigned shifts, including guest rooms, public areas, and back-of-house spaces
Lead, mentor, and support housekeeping team members to ensure productivity, quality, and adherence to service standards
Inspect cleaned guest rooms and public areas to ensure cleanliness, safety, and brand standards are consistently met
Assign daily work schedules and task lists based on occupancy, arrivals, and departures
Communicate effectively with Front Office and Maintenance teams to prioritize room status, guest requests, and maintenance needs
Train new team members on proper cleaning techniques, safety procedures, and brand standards
Address guest concerns promptly and professionally, escalating issues as appropriate
Ensure proper use, storage, and inventory of housekeeping supplies and equipment
Enforce safety, sanitation, and infection‑prevention procedures at all times
Support disciplinary actions, coaching, and performance feedback in partnership with management
Complete reporting and administrative tasks as assigned (room inspections, payroll verification, supply tracking, etc.)
The hourly rate for this position is$25.00. This is the range for this position that Andaz San Diego reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
This job description is intended to outline the primary duties and responsibilities currently expected for this role. Job duties and responsibilities may change, increase, or decrease as business needs evolve.
All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
High school diploma or equivalent
Minimum of 1–2 years of housekeeping or hotel operations experience
Prior supervisory or lead experience preferred
Full availability including flexible schedules, weekends, and holidays
Strong attention to detail and organizational skills
Clear communication skills and a team‑oriented mindset
Experience in a hotel or resort environment
Knowledge of hotel brand standards and cleanliness protocols
Bilingual abilities (a plus, not required)