Housekeeping Manager

Operational Responsibilities

• Maintain inventory of guest supplies, cleaning materials, linen, stationery, and other room-related items.

• Conduct regular inventory checks of supplies and operating equipment in coordination with the Finance Division.

• Coordinate with the Materials Manager to ensure timely and adequate floral arrangements throughout the hotel.

• Supervise pest control and other contracted services to ensure effective and compliant operations.

• Oversee cleanliness and upkeep of guest rooms, public areas, back-of-house spaces, and employee residences.

• Manage vendor relationships for employee uniforms and ensure timely distribution.

• Ensure proper handling, documentation, and storage of lost and found items.

• Conduct regular inspections of guest rooms and public areas with the Front Office and Housekeeping leadership.

• Ensure VIP, special request, and long-stay guest rooms are prepared with appropriate amenities.

• Collaborate with Front Office and Engineering to block rooms for maintenance as needed.

• Ensure implementation of all brand standards and service touchpoints, including “Touches of Hyatt” and “Rooms Top 20.”

• Act on feedback from Consumer Audits and implement necessary improvements.

• Foster cross-departmental collaboration to ensure guest satisfaction and operational success.

• Promote a team-oriented culture within Housekeeping and across departments.

Administrative Responsibilities

• Maintain and update the Housekeeping Departmental Operations Manual.

• Conduct regular team briefings and communication meetings.

• Monitor and update departmental communication logs.

• Explore and implement new technologies and equipment to improve efficiency.

• Ensure service standards align with the Operations Manual and brand expectations.

Financial Responsibilities

• Approve purchase requests and invoices related to Housekeeping operations.

• Optimize productivity through multi-skilling, flexible scheduling, and task management.

• Manage departmental costs while maintaining service quality and guest satisfaction.

• Support monthly forecasting and contribute to the Annual Business Plan for the Rooms Division.

• Ensure compliance with financial policies, procedures, and timely reporting.

People & Culture Responsibilities

• Participate in recruitment and selection of Housekeeping staff using competency-based methods.

• Ensure punctuality, grooming, and professional appearance of all team members.

• Conduct annual performance reviews and support employee development plans.

• Plan and implement training programs in coordination with the Training Manager.

• Support Departmental Trainers and provide ongoing coaching and mentoring.

• Align work schedules with business needs and performance metrics.

• Encourage innovation, recognize contributions, and promote a culture of excellence.

• Uphold Hyatt’s People Philosophy and core values in daily operations.

• Ensure team adherence to hotel policies, safety regulations, and hygiene standards.

• Act on Employee Opinion Survey results and implement relevant improvements.

• Attend and contribute to training sessions and leadership meetings.

• Maintain awareness of labor laws and employee relations best practices.

• Represent the hotel professionally in all interactions with external stakeholders.

• Ensure understanding and compliance with the Employee Handbook and hotel policies.