Hotel Room Attendant -Full Time (Harrah's Joliet)

Caesars Entertainment
Joliet, IL

Join us in creating unforgettable experiences for our guests! As a vital member of our team, you'll deliver warm and friendly service every single time while transforming guest rooms into pristine escapes. Your mission? To craft a spotless haven that leaves no trace of previous visitors. You'll take pride in ensuring every amenity sparkles and shines, thoughtfully displayed for our guests’ delight. Bring your passion for hospitality to life and make every room a welcoming retreat!

 

  • Responsible for key security by properly adhering to key checkout procedures.
  • Cleaning rooms includes making beds, dusting, vacuuming carpet, mopping tile, removing all trash, disinfecting sinks, tubs, toilets.
  • Must clean a minimum of 14 rooms a day while marinating the Caesars’s standard of cleanliness and delivering great guest service. 
  • Supplies rooms with all amenities, linens, and special items as requested.
  • Assures that every room meets four-star standards prior to guest occupancy.
  • Responsible for maintaining workstation, including stocking workstation with sheets, pillowcases, towels, and all amenities.
  • Completes daily housekeeping reports as required by Housekeeping Supervisors.
  • Enters proper code, via telephone, to update checkout ready status for rooms to ensure “Fast and Flawless” service standards.
  • Follows all established safety and security guidelines.
  • Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
  • Moves furniture in room as necessary, weighing up to 15 pounds.
  • Adheres to all regulatory, company and department policies and procedures.
  • Secure and return key at end of shift.
  • Turn in all Lost and Found items to security in a timely manner
  • Notifies supervisors of any conspicuous people or problems, such as missing room items, damage, pets, engineering problems, etc.
  • Completes all other duties as assigned.
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