Responsible for assisting guests when registering them into the hotel, settling accounts upon check–out and providing information throughout their stay. Works closely with related departments to ensure excellent customer service. Acts as a role model for all front office staff and provides guidance during the shift in the absence of a front desk lead agent.
Registers guests into the hotel following established procedures; works in conjunction with Housekeeping, VIP Services, Hotel Supervisor, and/or Lead Guest Service Agent.
Performs cashiering functions in a manner as they relate to the hotel following established procedures, including accurate record keeping, posting of charges, billing disputes and cash payment handling.
Ensures that guest needs and special requests are met - invoking service recovery when appropriate.
Applies reward credits based on availability and established guidelines.
Maintains the condition of front desk area.
Informs guests of events, shows, activities and amenities available within Harrah’s/Caesars Republic
Demonstrates a pleasant and enthusiastic demeanor at all times.
Understands the essential functions of the Housekeeping department
Has working knowledge of Rooms Control and VIP services.
Able to run and reconcile daily Revenue Control reports.
Assists with on the job training for New Hires