The Hospitality Associate serves as the front line of the workplace experience in our Salt Lake City office, delivering exceptional, client-focused service across reception, meeting support, and office operations. This role is ideal for someone who thrives in a fast-paced environment and takes pride in creating a welcoming, polished, and highly functional workspace.
Shift: Monday-Friday
Hours: 8am-5pm
Pay: $24.27
Key Responsibilities
Reception & Guest Experience
- Greet and welcome all visitors and clients with a professional, friendly approach
- Offer refreshments and ensure guests feel comfortable and supported
- Manage visitor check-ins and maintain accurate records in the building system
- Coordinate with lobby/security teams to ensure seamless building access
- Answer and direct incoming calls, including internal lines
- Escort guests to meeting rooms and provide tours when needed
- Assist with guest needs such as Wi-Fi access, room codes, transportation, and coat/luggage handling
- Distribute welcome materials with directions and key office information
- Track and audit temporary badges daily, ensuring proper return and compliance
Meeting & Event Support
- Set up meeting rooms to meet client expectations (AV, lighting, temperature, supplies)
- Coordinate catering setup and breakdown
- Monitor room schedules, attendance, and usage
- Reclaim unused meeting space when necessary
- Partner with facilities to address any maintenance or appearance concerns
- Ensure all equipment is properly stored and secured after use
Workspace & Office Upkeep
- Maintain shared and mobile workspaces to ensure a clean, organized environment
- Reset spaces as needed to maintain a professional appearance
Kitchen & Pantry Management
- Maintain cleanliness in kitchen and pantry areas
- Manage inventory and restock supplies (coffee, snacks, office essentials)
- Coordinate supply orders to ensure consistent availability
Mail, Records & Office Services
- Process incoming mail and prepare for distribution
- Manage records intake, scanning, and tracking
- Assist with printing, binding, labeling, and shipping requests
- Coordinate larger print jobs with internal or external vendors
Facilities & Operations Support
- Submit and follow up on maintenance requests (cleaning, lighting, HVAC, etc.)
- Maintain strong communication across teams via email, phone, and chat
- Keep updated resources such as local dining and delivery options
Qualifications & Skills
- Strong customer service mindset with a “client-first” approach
- Professional demeanor with excellent communication skills
- Ability to multitask in a fast-paced environment
- High attention to detail and strong organizational skills
- Comfortable interacting with individuals at all professional levels
- Adaptable, proactive, and solutions-oriented
Physical Requirements
- Ability to stand and walk for extended periods
- Comfortable working in a fast-paced, high-energy environment
What Sets You Apart
- Positive attitude with energy and professionalism
- Ability to anticipate needs and provide proactive solutions
- Strong listening skills and attention to detail
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
