Home Shopping Manager

Purpose
The Home Shopping Department Manager leads the Home Shopping (eCommerce/Online Orders) operation to ensure accurate, timely, and high‑quality order fulfillment. This role drives customer satisfaction, service metrics, labor efficiency, and team development while maintaining operational and safety standards.

• Oversee daily Home Shopping Department operations, including picking, staging, and order handoff
• Ensure order accuracy, quality standards, and on‑time completion
• Monitor order volume, productivity, and labor to meet service goals
• Lead, train, schedule, and develop Home Shopping associates
• Ensure proper product selection, substitutions, freshness, and handling
• Maintain compliance with food safety, safety, and company policies
• Resolve customer concerns quickly and professionally
• Analyze department performance and implement improvement action plans
• Partner with store leadership and department managers to support inventory availability
• Maintain a positive, accountable, and customer‑focused team culture

• Strong leadership and people‑development skills
• Excellent attention to detail and quality control
• Ability to manage labor, productivity, and service metrics
• Effective communication and problem‑solving skills
• Ability to work efficiently in a fast‑paced, deadline‑driven environment

• High school diploma or equivalent required
• Prior retail or grocery leadership experience required
• Experience with online order fulfillment or service operations preferred
• Ability to work flexible schedules, including weekends and holidays

• Combination of sales floor, backroom, and staging‑area work
• Frequent walking, standing, bending, and lifting
• Fast‑paced retail grocery environment