Help Desk Coordinator

J & J Staffing Resources
Trenton, NJ

**No C2C, third-party, or sponsorship opportunities available for this position.**


Job Title: Technical Coordinator


Location: On-site, Trenton, NJ


Employment Type: Full-time, temporary | 2 months starting in July 2026


Job Summary:

We are seeking a temporary Technical Coordinator for a 2-month assignment. This role is responsible for maintaining IT equipment and systems, assisting staff with day-to-day technical issues, and supporting network and server operations. The ideal candidate will have hands-on experience supporting multiple office locations, as well as a background in programming and systems development.


Responsibilities:

  • Maintain technical equipment including computers, phones, printers, and other office devices, along with all related supplies. Research and advise on purchasing new equipment and maintain a replacement schedule.
  • Provide IT support to employees, troubleshooting issues related to computers, phones, printers, servers, and general office equipment.
  • Install, configure, and maintain hardware and software, including Microsoft Office applications.
  • Monitor systems and network setup, including client, vendor, and state servers.
  • Assist with basic programming and development tasks, including system enhancements, scripting, and process automation.
  • Support and maintain payment processing systems, including BluePay integrations and troubleshooting transaction issues.
  • Schedule staff cybersecurity training and track completion.
  • Assist with setup and maintenance of phones and security camera systems.
  • Serve as the primary Salesforce Administrator, including developing, designing, and launching upgrades or enhancements.
  • Maintain accurate Salesforce records, settings, and user preferences; troubleshooting issues as needed.
  • Generate weekly, monthly, and ad hoc reports.
  • Provide IT support across multiple office locations, including experience supporting operations in two buildings.


Requirements:

  • 5+ years of IT support or help desk experience, including multi-site support.
  • Experience supporting computers, phones, printers, servers, and general office equipment.
  • Proficiency with Microsoft Office Suite.
  • Basic experience with programming or software development (e.g., scripting, automation, or system customization).
  • Experience with payment processing platforms such as BluePay.
  • Working knowledge of hardware/software installation and troubleshooting.
  • Basic understanding of networks, systems, and server environments.
  • Experience with Salesforce (user support, reporting, basic administration).
  • Ability to create reports and maintain data accuracy in Salesforce.
  • Familiarity with cybersecurity best practices.
  • Strong problem-solving, organizational, and communication skills.
  • Ability to work independently and manage multiple tasks.

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