Help Desk Analyst

HELP DESK ANALYST

Onsite-Fort, Wayne, IN

TECHNICAL SKILLS

• Customer Service
• IT Support
• Tier 1 & 2
• Windows
• Image & Deploy
• Hardware & Software
• Troubleshooting
• O365
• Active Directory
• Ticketing

DESCRIPTION

We are hiring Help Desk Analysts to join our team. This position is crucial for ensuring a smooth transition to the new Windows 11 OS and hardware for end-users. Overall, Help Desk Analyst will beresponsible for supporting the delivery of Information Technology services. Ideal candidates will have 1-2 years of IT support experience in a Help Desk, Desktop Support, and/or IT Technician position.

DUTIES

• Provide Tier 1 and 2 support for OS, software, hardware, smartphones, printers and other IT equipment.
• Guide users through the deployment process, troubleshoot issues that arise, and providing exceptional support to ensure user satisfaction.
• Handle Windows OS deployment and the flexibility to work in a hybrid environment, being onsite as needed.
• End-User Communication: Engage with end-users to explain the new Windows 11 OS and hardware.
• Identify, research and resolve technical problems on a limited basis.
• Develop a strong understanding of the business and can relate problems to the business impact.
• Deployment Process: Follow the Windows 11 Build Process Map to execute the deployment, including questionnaire creation, USMT process, and build phases.
• Troubleshooting: Diagnose and resolve hardware and software issues that arise during the deployment process.
• Documentation: Update tickets in Jira, maintain accurate records of deployment activities, and ensure all steps are documented.
• Technical Support: Provide ongoing support to end-users, addressing any issues or concerns related to the new OS and hardware.
• Collaboration: Work closely with other technicians and team members to ensure a smooth deployment process.
• Hybrid Work Environment: Work in a hybrid role, with the flexibility to work remotely but be available to be onsite as needed for hands-on support and deployment activities.
• Technical Expertise: Extensive knowledge of Windows 11 OS and deployment processes.
• Communication Skills: Strong verbal and written communication skills to interact effectively with end-users
• Troubleshooting: Proven experience in diagnosing and resolving hardware and software issues.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Team Collaboration: Experience working in a team environment and collaborating with colleagues.
• Flexibility: Ability to work in a hybrid environment, balancing remote work with onsite requirements.

WORK ENVIRONMENT

• Healthcare / Office
• Tier 1 & 2
• Will work individually, but also within a team structure
• Collaboration with other departments
• Will work around end-users and internal staff

SHIFT & SCHEDULE

• Day shift
• Monday-Friday
• Hybrid
• 2 days remote, 3 days in office

START DATE & INTERVIEWS

• 2-step interview process
• First Step Virtual w/ HR
• Second Step In-Person w/Technical Team
• Interviews: May 6-16
• Start Date: June 1, 2026

This is a Contract to Hire position based out of Fort Wayne, IN.

The pay range for this position is $15.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Fort Wayne,IN.

This position is anticipated to close on May 1, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.