Under the direction of the Community Center & Outreach Manager, the Guest Services Coordinator is responsible for directing customer service operations for Community Center Front desk and personnel engaged in registering and maintaining memberships, records and guest service activities. Duties include supervising membership and admission sales, daily facility usage, customer service operations and retention activities.
This position is anticipated to work 10 to 20 hours per week, with scheduled shifts limited to Tuesday and Thursday early mornings (4:30 AM – 8:00 AM). Additional hours may be available on an as-needed or fill-in basis.- Provide effective, positive daily customer service by:
- Greeting all patrons in a friendly and courteous manner.
- Open and close the Community Center.
- Maintain a clean and pleasant environment.
- Identify and recognize all programs and services provided.
- Communicate problems and concerns directly to the Guest Services Specialist or Recreation Facilities Manager and accept responsibility for their actions.
- Assists with enforcement of policies, procedures, rules and regulations, which includes acting within delegated authority to take enforcement action.
- Supervise guest admission and membership sales and assist other visitor access in rental spaces.
- Promote Community Center memberships and special events.
- Resolve guest issues, complaints and document all incidents or accidents.
- Execute safety response and procedures that ensure protection of guests and property.
- Performs other duties as assigned.
Minimum Qualifications Must be 18 years or older. Strong organizational, oral and written communication skills are required. Able to work independently, assessing situations and responding in a decisive and fair manner. High School diploma or equivalent in recreation and/or Community Center setting. Must have current CPR & First Aid certification or ability to achieve within three months of hire.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Knowledge of Community Center programs and services.
- Knowledge of the philosophies, principles and practices of professional recreation work.
- Knowledge of fundamentals of staff supervision and management.
- Knowledge of customer and client relation fundamentals and practices.
- Supervising, coordinating monitoring, scheduling, delegating and handling personnel actions and staff.
- Ability to establish and maintain effective working relationships with guest services staff, the general public, city staff and management personnel.
