The Grocery Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She assumes total store responsibility in Store Director and Assistant Store Director’s absence. He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the grocery, frozen, and dairy departments. He/She coordinates human relations for the grocery, frozen, and dairy departments and ensures execution of all company and department policies and procedures on a timely basis.
Key Responsibilities:
● When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
● Responsible for proper stock levels in grocery, dairy and frozen departments
● Responsible for interviewing, training, scheduling, performance and productivity of all grocery department team members (including frozen, dairy, grocery and night crew)
● Responsible for completing and communicating performance evaluations in a timely manner within the department
● Manage all dairy/frozen and grocery merchandising
● Ensure proper rotation procedures are being enforced
● Responsible for ordering all seasonal merchandise and maintaining records of movement
● Coordinate and maintain all displays and quantity purchases
● Responsible for grocery and dairy/frozen ad estimates and purchasing
● Coordinate with all grocery DSD partners on displays and buy-ins
● Responsible for backroom organization, appearance, safety and stock level, including frozen and dairy vaults, as well as the outside area behind the store
● Manage individuals and delegates responsibilities as appropriate to motivate and instill excellence in the individuals within the departments in a positive manner
● Coordinate cleanliness and maintenance needs with Service Manager. This includes grocery, frozen and dairy equipment and fixtures as well as displays, floors, ceilings and décor
● Responsible for controlling, safeguarding and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
● Perform other duties as requested or required by upper management
Key Requirements:
● Must be 18 years of age or older
● High School Diploma or equivalent
● Minimum of one year of store experience
● The Grocery Manager is required to work an average of 45 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
● Minimum of one year store experience
● Must maintain Certified Food Safety Manager certification
● Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)
● Must also be able to bend, lift, and perform all other physical aspects of the job
● Ability to function as a team member and get along with others
● Ability to accept supervisory coaching related to performance, work habits and attitude
This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.