Global Delivery Intern - Customer Success Support

Must be enrolled in a university prior to and post internship. 
 

Target Internship Duration: June 15th To Sept 4th 2026

Work Location: Austin, TX

Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp, etc.

The Program:

Our future success depends on hiring world-class, early in career talent who are looking to power next-generation services and solutions. We are hiring students with a diverse set of skills and experiences to work in and across teams. Our program is intended to enhance your overall learning experience, help build your network, and accelerate your opportunity to make an impact. 

 The Team

Come and Join us! The world is changing, and Oracle is looking for leaders like you to be part of that change. We believe transformation is led by individuals with diverse backgrounds, experiences, and ways of thinking. At oracle. We continue to push forward and innovate, not in spite of challenges, but because of them. We’re looking for motivated students who want to leave their mark a one of the world’s largest B2B technology companies. 

Customer Success Services is our North Star, when organizations choose to partner with us, we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle Success Services to help them get the most out of their investment. For more than 20 years, Oracle Customer Success Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more.

The Role

Oracle's Customer Success Service (CSS) team is seeking a Global Delivery Intern who will have broad responsibilities and participate to manage the seamless transition of Oracle solutions and services from development to production environments while providing cloud expertise for our valued customers. While working under an experienced mentor, you will further expand your knowledge by working on day-to day cases at Oracle.  

Job Responsibilities:

• Participate to resolve high level, very complex, or previously unknown issues requiring expert technical knowledge and business acumen.
• Work with experienced ASE and the customer to establish plans for integration of new software releases, database backups, and recovery strategies
• Leverage artificial intelligence and machine learning techniques to identify, design, and implement data-driven solutions that optimize business processes and enhance decision-making.
• Research technical and industry related issues in Server Technology
• Perform root cause analysis of difficult database/applications problems and their solutions
• Assist to provide expert advice and guidance on Oracle Cloud solutions, best practices, and industry trends.
• Identify and communicate pertinent Oracle alerts
• Interface with Oracle development, Support, Consulting and on-site support
• Analyze trends of product usage by customer
• Collaborate and work closely with cross-functional teams, business development during Sales cycles to come up with optimal solutions for customer requirements.

What You’ll Experience:

• Shadowing, mentoring and training opportunities with our experienced team of CSS professionals.
• Hands-on application of Database and Application skills in a fast-paced work environment
• Learn and be part of a fostering culture of continuous learning and development.

Qualifications & Characteristics:

• Bachelor's degree in a relevant field (Computer Science, Data Science, AI, Information Technology, Business Management, etc.).
• Project Management or Account Management
• Basic understanding of Oracle’s latest product technologies, solutions, or services.
• Knowledge with Cloud technologies such as OCI, Azure, AWS etc.  Cloud certifications highly desirable.
• Knowledge of Database and database methodologies such as Database management, Load Balancing, Performance Tuning, SQL analysis etc.
• Strong programming skills in languages such as Python.
• Familiarity with machine learning technologies and Generative AI tools.  
• Demonstrates good communication and project management skills.
• Eagerness to learn and adapt to new technologies and methodologies.
• Proficiency in working in a fast-paced, collaborative, and customer focused environment. 

If you are interested in working at Oracle and you have more than 2 years of professional full-time work experience (excluding internships, research and/or teaching assistant roles, and/or military experience), please apply to Oracle’s experienced job openings.  For information on currently open positions at Oracle, please visit http://oracle.com/goto/careers