Genetic Counseling Assistant

At TriHealth, Genetic Counseling Assistants play a critical role in delivering high‑quality, patient‑centered precision medicine. This is a professional, patient‑facing role where your organization, communication skills, and attention to detail directly support patients, genetic counselors, and the broader care team throughout the genetic counseling journey.

Location: 10506 Montgomery Rd.

Schedule: Full time day shift

Incentives & Benefits:

We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

*PRN positions not eligible for TriHealth benefits

https://careers.trihealth.com/what-we-offer/benefits

Minimum Job Requirements:

• Currently enrolled in an approved program for specific field of study in Science
• Equivalent experience accepted in lieu of degree
• Microsoft Office
  
  Job Overview:

• This is a professional position that requires direct patient communication. The genetic counseling assistant reports to Precision Medicine supervisor with guidance from clinical genetic counselors. This position is responsible for pre-genetic counseling work flow in conjunction with the genetics navigator and genetic counselors that includes but is not limited to the following: prepare genetic counseling charts with all needed documents and pertinent pathology/medical reports, format and print pedigrees, facilitate data entry of health history questionnaires, calculate appropriate risk models, assist with preauthorization for visit and/or testing, and assist with the communication to appropriate labs to verify insurance coverage. The genetic counseling assistant is also responsible for post-genetic counseling work flow that includes but is not limited to: coordinating paperwork and authorization for family/physician communication, scheduling patients for relevant follow-up, enter post-visit documentation, preparing patient test requisitions for genetic testing and research testing with basic genetics and testing requirements, assisting in necessary preparation of documentation for test processing, assuring the safe package of blood and saliva, working closely with various laboratories / insurance during the pre-authorization process, executing requests for medical necessity letters, preparing genetic test results for scanning into EMR and enter test results into clinical/research database. The genetic counseling assistant assists with patient scheduling in the following capacities: calling patients to schedule appointments from the genetic counseling work queue, reviewing referrals for complicated cases then sending to genetic navigator for triage, making reminder phone calls to patients the week prior to their visit.

Job Responsibilities:

• Prepare genetic counseling charts with all needed documents and pertinent pathology/medical reports, format and print pedigrees, facilitate data entry of health history questionnaires, calculate appropriate risk models, assist with preauthorization for visit and/or testing, and assist with the communication to appropriate labs to verify insurance coverage
• Coordinates paperwork and authorization for family/physician communication, schedules patients for follow-up, enters post-visit documentation, prepares patient test requisitions for genetic and research testing with basic genetics and testing requirements. Assists in necessary preparation of documentation for test processing, assuring the safe package of blood and saliva, works closely with various laboratories/insurance during the pre-authorization process, executes requests for medical necessity letters, and prepares genetic test results for scanning into EMR. Communicates personalized genetic information to patients under the direct supervision/guidance of a genetic counselor.
• Enters test results into clinical/research database, track relevant data
• Supporting other tasks, prep presentations, educational materials

Other Job-Related Information:

Careful attention to detail, knowledge of medical and genetic terminology, attendance at appropriate department meetings, ability to prioritize and organize projects, ability to problem solve, ability to work with deadlines, ability to communicate with patients and participants in a clear and sensitive manner, ability to effectively communicate with all levels of staff, both within and outside of the department.

POSITION SPECIFICATIONS:

Careful attention to detail

Knowledge of medical and genetic terminology

Interest in learning technical genetic software

Attendance at appropriate department meetings

Ability to prioritize and organize projects

Ability to problem solve

Ability to work with deadlines

Ability to handle patient information in a confidential manner

Ability to complete tasks in a timely and accurate manner

Ability to seek advice from or refer related problems to appropriate staff

Ability to communicate with patients and participants in a clear and sensitive manner

Ability to effectively communicate with all levels of staff, both within and outside of the department

Ability to operate computer, telephone, printer, copier and fax

Must be proficient in Progeny and Microsoft Office (Word, Outlook, Excel, PowerPoint) Communicate personalized genetic information to patients under the direct supervision/guidance of a genetic counselor

Working Conditions:

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Interpersonal Communication - Consistently

Kneeling - Rarely

Lifting <10 Lbs - Occasionally

Lifting 50+ Lbs - Rarely

Lifting 11-50 Lbs - Rarely

Pulling - Rarely

Pushing - Rarely

Reaching - Frequently

Reading - Consistently

Sitting - Frequently

Standing - Occasionally

Stooping - Occasionally

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Frequently

Color Vision - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone’s opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community