General Manager

Job Title: General Manager

Location: Mill Valley, CA

Company: The Portal 

About Us: 

The Portal is a members' club that nourishes body, mind, and soul through wellness practices, thought leadership, and deep community connection. We are home to a diverse tapestry of leaders and changemakers in technology, business, arts, culture, and wellness. We provide a range of services, including yoga classes, workshops, and events, aimed at fostering a supportive environment for our members to connect with each other.

Job Description:

As the General Manager, you will play a pivotal role in ensuring the smooth running of daily operations, including weekly team scheduling, payroll, managing house protocols and overall space standard while building team success + culture and maintaining quality control of space. You will act as the face of the company and ensure that members feel welcome and that our team’s customer service is top notch. 

• Design, implement, and continuously improve operational systems, workflows, and processes across the house
• Translate high-level vision into clear plans, timelines, and execution frameworks
• Oversee day-to-day operations, ensuring consistency, efficiency, and alignment
• Maintain excellence in facilities and customer service to meet the organization’s highest standards, ensuring member happiness and retention

• Build, lead, and support a high-performing team aligned with The Portal’s values
• Set clear roles, expectations, and accountability structures
• Foster a culture of trust, ownership, and excellence
• Recruit, hire, train, and supervise staff, setting clear individual and team objectives
• Provide coaching and performance evaluations to foster professional growth and ensure alignment with organizational goals

• Own overall business performance, including revenue, margins, and forecasting
• Develop and manage annual and quarterly operating plans
• Make resourcing and investment decisions across departments

• Drive initiatives to enhance member satisfaction and retention by cultivating a high-performance, member-focused culture
• Ensure staff are effectively onboarded, engaged, and equipped to exceed growth and retention goals
• Own the holistic member journey, from first interaction through long-term retention
• Develop systems that make members feel seen, supported, and connected
• Gather and translate member feedback into operational and experiential improvements

• Lead and support department managers 
• Partner directly with the CEO & CFO to execute the company's vision and strategic initiatives
• Balance creative intuition with operational rigor
• Act as a calm, steady presence during complex or high-pressure moments
• Continuously refine how The Portal scales without losing its core values



• A natural leader who loves building and managing teams
• Highly organized, strategic, and execution-oriented
• Energized by creating systems that support beauty, connection, and excellence
• Experienced in event production, hospitality, or high-touch community environments
• Emotionally intelligent, grounded, and calm under pressure
• Equally comfortable zooming out to see the big picture and zooming in to execute details

Qualifications:

• Proven experience in membership management, operations, or customer service, ideally within the wellness or fitness industry.
• Strong organizational and multitasking abilities, with excellent attention to detail.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
• Leadership experience with a demonstrated ability to motivate and manage a team.

Annual Salary: $120,000 starting salary

Benefits: Health insurance, dental, vision; 401k, free usage of longevity spa remedies subject to availability; sick pay is accrued 1 hour for every 30 hours worked, PTO will start at 10 days in the first year of employment and increase to 14 days in the second year of employment

Start Date & Hours: Start Date: Beginning of August, Hours: Sunday - Thursday 11am-7pm (subject to change based on need & special events)