General Manager
Geneva Lakes Vacations
Lake Geneva, WI
About Geneva Lakes Vacations
Geneva Lakes Vacations (GLV) is a locally owned vacation rental management company based in Lake Geneva, Wisconsin. We manage over 130 homes and have built a strong reputation for homeowner relationships, disciplined revenue management, and operational excellence.
We are deeply connected to the local community and focused on building a business that is both high-performing and built to last. As we enter our next phase of growth, we are seeking a General Manager to help lead that transition.
The Opportunity
This is not a traditional, hands-off General Manager role.
This position is designed for someone who wants to:
- Learn the business from the inside
- Be directly involved in how it operates
- Build systems and improve performance over time
- Lead through accountability, not just direction
You will work closely with ownership, who will continue to drive vision and strategy, while you take ownership of execution across the company.
What the Role Actually Looks Like (First 18–24 Months)
You will be deeply involved in the business, including:
- Managing financial workflows (invoices, reimbursements, statements)
- Learning and overseeing operational systems (PMS, OTA platforms, smart home tech)
- Running weekly performance meetings
- Solving real-time operational challenges, especially during peak season
- Participating in the on-call rotation, including weekends as needed
This is a 24/7 business. Being on call early on is intentional as we feel it builds the context required to lead effectively.
Over time, as systems and team structure improve, the expectation is to step out of regular on-call responsibilities.
Key Responsibilities
Team Leadership & Accountability
- Lead Owner Success Managers (OSMs), Reservations, Operations, Concierge, and Business Development
- Run weekly OSM meetings
- Manage performance through scorecards and accountability
- Maintain a professional, respectful culture
Owning Performance (OSM Team)
- Lead weekly performance cadence (L10-style meetings)
- Track and drive revenue performance
- Coach and develop team members
Operations & Execution
- Oversee day-to-day operations across departments
- Ensure coordination across teams
- Manage escalations with owners and guests
Financial Oversight (Hands-On Early)
- Review P&L and monitor budgets
- Process and review invoices and owner statements
- Support reconciliations and financial accuracy
Systems & Process Development
- Improve workflows and standardize operations
- Build scalable systems that reduce reliance on individuals
Technology Oversight
- Manage platforms such as Streamline, Airbnb/VRBO integrations, and smart home systems
- Ensure systems are functioning properly and evolving
The Industry
We operate in the short-term rental (STR) space, which differs from traditional hospitality. You will need to develop a strong understanding of:
- Property-level revenue management
- Seasonality and demand patterns
- Owner relationships
- Distributed property operations
Prior STR experience is helpful, but not required.
Community & Industry Involvement
This role includes being active in the Lake Geneva community:
- Building relationships with local business and tourism leaders
- Representing GLV professionally
- Participating in industry organizations over time
What We’re Looking For
- Strong manager of people and performance
- Organized, structured, and detail-oriented
- Comfortable holding others accountable
- Willing to be hands-on and learn the business deeply
- Clear and professional communicator
- Interested in being part of the Lake Geneva community
This Role Is a Good Fit If You:
- Want to take ownership of a growing business
- Are willing to be in the details before leading from above
- Understand that strong leadership starts with understanding the work
- Are comfortable stepping in when needed, including outside normal hours
This Role Is NOT a Fit If You:
- Prefer to manage from a distance
- Avoid hands-on operational work
- Are looking for a purely strategic or executive role
Compensation & Benefits
- Competitive base salary (based on experience)
- Performance-based bonus
- Health, dental, and vision insurance
- Paid time off, including recovery days for on-call weekends
- 401(k) with company match
