About the Company
We are a fast-growing home services platform built on a foundation of operational discipline and customer-first execution. The business is scaling quickly and investing in strong leadership at the branch level.
About the Role
This is a full P&L ownership role. You will run the business day-to-day—owning field operations, team performance, customer experience, and financial outcomes. This is not a coordinator role. You are accountable for results. You are the connective tissue between sales, operations, and service. If something breaks, you fix it. If something scales, you build the system behind it.
Responsibilities
Leadership
- Lead, develop, and hold accountable a team across operations, service, and field execution
- Build a performance culture centered on ownership, accountability, and execution
- Hire, coach, and develop team members aligned with company standards
Operations Management
- Oversee all day-to-day operations
- Ensure jobs are scheduled, staffed, and executed at a high level
- Drive efficiency across labor, materials, and timelines
- Maintain safety, quality, and execution standards across all field teams
Process & Systems
- Implement and enforce SOPs across the business
- Drive adoption and discipline within CRM/field service systems (e.g., ServiceTitan or similar)
- Identify operational gaps and build scalable solutions
P&L Ownership
- Own revenue, margin, and overall financial performance
- Monitor KPIs and use data to drive decisions
- Identify opportunities to improve profitability and operational efficiency
Customer & Growth
- Ensure a high-quality customer experience across every touchpoint
- Build local brand presence and drive repeat/referral business
- Support business development and growth initiatives within the market
What Success Looks Like (Scorecard)
- Financial Performance: Hit revenue and margin targets
- Operational Execution: Jobs completed on time, on budget, and at quality
- Team Performance: Strong accountability and low turnover
- Process Discipline: Systems are followed, data is clean, operations are scalable
- Customer Experience: High satisfaction, strong retention, positive reputation
Leadership Mindset
- You run the business through KPIs—not feelings
- You understand that P&L is the output—KPIs are the inputs
- You prioritize customer experience even when it’s inconvenient
- You operate with urgency, ownership, and clarity
Ideal Background
- 5+ years in operations or general management within home services, construction, or field-based industries
- Proven experience managing P&L and driving operational performance
- Experience leading technicians, crews, or field teams
- Strong systems thinker—can build process, not just manage people
- Comfortable in fast-paced, sometimes chaotic environments
Pay range and compensation package
$100,000 base + 10% performance-based bonus
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
