Additional Information: This hotel is owned and operated by an independent franchisee, Ram Hotel Management, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott. The General Manager (GM) is responsible for 1) overseeing the daily operations and staffing of the hotel while driving and attaining expectations in all aspects of operational performance, 2) recruiting, interviewing, hiring, and training hotel team members, 3) managing, leading and supervising team members while implementing and providing support/maintenance of all company standards, processes and procedures and 4) execution of company operational and revenue generation initiatives for their assigned hotel. The General Manager is responsible for achieving hotel operations, revenue, and profit objectives while consistently ensuring adherence to company policy and procedures. Utilizes the array of actions listed below, plus others as necessary, to ensure the successful operation of the hotel and the achievement of the company’s performance expectations: Guest Relations: •Regularly review all customer feedback sources taking action to resolve issues or problems that guests may experience. Handles special requests and accommodations. •Monitors property for compliance with brand surveys and online reviews in both results and responses. •Focuses on consistently attaining excellence in guest satisfaction and loyalty through a hands-on approach to developing a team to meet the company’s service, product, and experience expectations. Financial: •Analyzes P&L against budget and continuously looks for ways to maximize short and long-term profit through proper controls of spending and labor, cost reductions, and increased revenues through both occupancy and an optimized ADR. Sales & Revenue: •Collaborates sales team in driving top line revenue to exceed company goals by implementing & executing revenue generation programs that drive base and incremental revenue. •Executes area market analysis and works with others to create and implement an effective marketing strategy for the area and updates this plan on a regular basis to maximize hotel performance. •Collaborates with appropriate parties to create, implement and execute effective revenue management strategies to maximize RevPAR and market share. Operations: •Ensures excellent condition of the hotel in order to maximize guest and owner satisfaction. •Inspects guest rooms and the building to ensure all brand standards are met. Ensures maintenance requests are addressed in a timely manner and the company’s preventive maintenance program is fully executed to maintain the hotel in good condition. •Ensures consistent enforcement of all policies and procedures related to the operation of the hotel. •Review performance reports for each property on a daily basis to identify trends and ensure proper operation of the property according to company policy and procedures. •Responsible for the overall performance of the hotel as measured by key performance indicators (ex. Occupancy, RevPAR, Gross Operating Profit, etc.) •Completes regular inventory and supply orders based on hotel budget and performance projections. •Working with their Regional Manager to identify and overcome areas of opportunity necessary to improve operations and results. •Implements and maintains all company standards, processes, and procedures ensuring execution to standards. Associates: •Manages all hotel staff ensuring effective use of the resources provided by the organization. •Ensures all Associates are following all policies, procedures, and brand standards. •Leads the Associates/Team by exemplifying the attitude, behaviors, and service that we desire at the company. •Coaches all direct and indirect reports to maximize performance in all areas. •Executes employee recognition programs and ensures quality feedback to all property associates. •Works with Human Resources to create and maintain effective development plans for all associates. •Handles discipline and termination of employees in accordance with hotel policy. Provides associate staff training and constructive feedback, as well as time Education: • High school diploma or equivalent. Experience: • 3 or more years of multi-site management2 or more years of management and leadership experience, prior hotel management experience preferred. • Track record of high performance in areas of operations and revenue generation through sales & marketing • Track record of controlling & reducing costs. Travel • Must have a valid driver’s license with an acceptable driving record. Knowledge: • Advanced understanding of common office/front desk procedures • Intermediate understanding of business management practices • Intermediate proficiency in computer software, especially word processing and spreadsheet software Skills: • Must be able to read, write, and speak English proficiently. • Intermediate computer operation including but not limited to accessing data from the internet as well as proficiency with Microsoft Office Suite or related software. • Excellent interpersonal and customer service skills. • Excellent conflict management skills • Excellent communication with staff and guests including conflict management. Abilities: • Read, comprehend, and follow written procedures. • Respond calmly in situations of conflict and stress. • Adapt to changes in daily work. • Ability to problem solve in a timely manner. Benefits include after 90 days continual employment: Health, Dental, Vision, Paid Time Off, & 401k offered if you're interested. Quarterly Bonus Opportunities. Starting at $80,000 and up based on experience This company is an equal opportunity employer. frnch1
