Front Office Night Supervisor

POSITION SUMMARY

The Front Office Night Supervisor is responsible for overseeing all Front Office and Night Audit operations during the overnight shift, ensuring the accurate execution of the Night Audit process, the integrity of financial and guest data, and the consistent delivery of exceptional guest service in alignment with brand standards.

This position leads and supports overnight front office associates, serves as the primary point of contact for operational and guest-related escalations during the night shift, and ensures that all guest accounts, cashier closures, postings, and system balances are properly reviewed, reconciled, and documented in OPERA PMS prior to the daily close.

The Front Office Night Supervisor acts as a key liaison between overnight operations and Finance, safeguarding internal controls, supporting informed decision-making with financial impact, and ensuring a smooth transition to the following day’s operation. The role also supports management in training, coaching, and monitoring overnight associates, while maintaining a safe, secure, and service-driven environment for guests and fellow Ladies and Gentlemen throughout the night.

Assist management in training, coaching, motivating, and supervising Front Office and Night Audit associates during the overnight shift, serving as a role model and primary point of contact in accordance with the Guarantee of Fair Treatment / Open Door Policy. Ensure compliance with all company policies and procedures, maintaining confidentiality of proprietary and guest information, protecting company assets, and enforcing standards of uniform, grooming, safety, and quality throughout the shift.

Deliver consistent service excellence by welcoming and assisting guests in line with brand standards, anticipating and addressing guest needs, and supporting individuals with disabilities as required. Communicate clearly and professionally with guests, associates, and other departments; maintain effective working relationships; and ensure physical capability to perform overnight operational duties. Perform other reasonable job duties as assigned to support overnight operations and the successful close of the business day.
 

PREFERRED QUALIFICATIONS

Education

• High school diploma or G.E.D. equivalent.
• Hospitality, Business, Accounting, or related studies preferred.

Related Work Experience

• Minimum of one (1) year of Front Office or Guest Services experience, preferably in a hotel or resort environment.
• Previous experience in Night Audit, overnight operations, or roles with financial control responsibilities preferred.
• Experience with cash handling, cashier reconciliation, and basic accounting processes preferred.

Supervisory Experience

• Minimum of one (1) year of supervisory or team‑lead experience preferred.
• Prior experience supervising overnight operations or acting as a shift leader strongly preferred.

Systems & Technical Skills

• Prior experience with OPERA PMS or similar hotel property management systems preferred.
• Familiarity with Night Audit processes, system reporting, credit limits, and cashier balancing preferred.
• Basic proficiency in Microsoft Office applications (Excel, Word, and email).

Language Skills

• English and Spanish proficiency required, both verbal and written, to effectively communicate with guests, associates, and leadership.

Additional Qualifications

• Ability to work overnight shifts, weekends, and holidays.
• Strong attention to detail, analytical mindset, and ability to work independently with minimal supervision.
• Demonstrated integrity and discretion when handling financial and guest information.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.