Front Desk Clerk

Hotel Front Desk Clerk (Part-Time) provides aggressive hospitality in a friendly manner in accordance with the Caesars Service Cycle and Family-Style Service.  Greets and assists each guest in a friendly and courteous manner when checking them in and checking them out.  Provides information and directions to guests regarding all services available on property. Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings.

• Greets and welcomes customers with a smile, and takes pride in being a Caesars Team Member
• Serves as Hotel representative and customer service role model for other Team Members   
• Understands, values, and supports the Caesars’ mission, vision & values
• Knows special events, promotions, and player programs
• Resolves customer issues according to the Family-Style Service model, using Service Recovery tools 
• Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department’s customer service ratings     
• Responsible for the accurate check-in and checkout of guests
• Ensures that all guest contact is courteous, informative, and thorough
• Ensures that Housekeeping cleans all rooms prior to issuing keys    
• Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping
• Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization   
• Maintains an operating bank, renders bills, and issues change
• Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property
• Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino 
• Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements
• Ensures guests’ problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools
• Maintains knowledge of hotel, community, and Special Events to provide guests with superior service
• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times