Front Desk Administrative Assistant

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Build Your Future, Strengthen Communities – Grow with CIMS.

One of the fastest-growing HOA management companies in Northern California is looking for a full-time onsite Front Desk Administrative Assistant to join our team in Campbell, CA! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service-come join our team!

Learn More About CIMS: https://commoninterest.com/

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

How You’ll Make an Impact

You will be a part of our Administrative Team, providing administrative support and customer service for multiple homeowners' associations.

• Working closely with the Community Association Manager and Senior Management staff to provide administrative and customer service support
• Greeting clients and facilitating their requests
• Handling telephone calls and emails and resolving them in a professional and courteous manner
• Managing building key/gate remote distributions
• Preparing and distributing document packets for meetings
• Maintaining spreadsheets, excel report tracking and Data Entry
• Preparing letters, newsletters and other correspondence
• Filing of mail, paper and electronic documents
• Provide general office support such as supply ordering, conference room scheduling, conference/breakroom upkeep, and other facility management
• Utilizing Microsoft Office, Outlook, and Teams for daily communication and task management while learning and efficiently using our HOA Management platform.
• Working full-time in office, Monday through Friday from 8:00am to 4:30pm

Requirements

What You Bring

• 2+ years of customer service experience with a clear track record of great customer service. Someone who is extroverted and loves to talk with new people.
• High school or equivalent.
• Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
• A professional, pleasant phone presence and the ability to handle challenging clients
• Time management and organizational skills with an ability to multi-task.
• Experience in HOA management, property management, real estate, or escrow is a plus.
• Direct experience highly considered.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.