Fraud and Claims Operations Specialist 3

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.

Within the Operations team our Risk Operations/Fraud Prevention Services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

We are looking for qualified applicants to help mitigate loss exposure to the bank. Efforts made by this team protect Wells Fargo customers from being victimized by fraud and protect Wells Fargo from potential losses. Position requires the ability to research and analyze moderately complex account activity using various resources and tools, including multiple online systems, identifying potential fraudulent activity and taking appropriate action. Process items accurately and timely to meet daily deadlines.

Schedule choices that are available for this opening: 
Tuesday - Saturday 8am-5pm

Scheduled working hours are subject to change based upon business needs.

• 1+ year of experience in one or a combination of the following: customer service, financial services, fraud, or investigations obtained through work or military experience; or an AA/AS degree or higher

• Strong research skills
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Knowledge and understanding of consumer products, policies, and procedures; within a call center environment
• Retail banking experience
• Excellent verbal, written, and interpersonal communication skills
• Outstanding problem solving and decision making skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to work effectively, as well as independently, in a team environment
• Ability to make complex decisions
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $33,300 Mid: $40,800 Max: $51,800
OR-Portland: Min: $33,300 Mid: $40,800 Max: $51,800

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
OR-Portland: 2701 Nw Vaughn - Portland, OR

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.