This position needs relocation to the Caribbean.
F&B Manager – Luxury Resort | Caribbean
A premier ultra-luxury resort set along one of the Caribbean's most coveted coastlines is seeking a charismatic and operationally driven F&B Manager to lead one of its most dynamic and high-energy outlets. This is a role for a natural host — someone who commands a room, energises a team, and turns every service into an experience.
About the Role
The F&B Manager is responsible for the full operational and people leadership of a high-volume, high-profile resort lounge. Reporting to the Director of Outlets, this individual will oversee a team of approximately 20–21 employees and manage an outlet that regularly services in excess of 300 covers per night, drawing a significant volume of external guests alongside the resort's in-house clientele.
This is emphatically a floor-first role. Approximately 80–85% of the Manager's time will be spent on the floor — engaging with guests, leading the team in real time, and driving service standards through presence and example rather than from behind a desk.
Key Responsibilities
Operations & Service Leadership
- Oversee all day-to-day operations of the outlet, maintaining seamless, luxury-standard service across every shift.
- Maintain a dominant floor presence — leading, coaching, and supporting the team in the moment.
- Manage high-volume service periods with composure, driving efficiency without compromising guest experience.
- Creatively maximise seating capacity while ensuring in-house guests are appropriately prioritised and the impact on external guests is thoughtfully managed.
- Ensure the outlet is consistently set, staffed, and prepared to deliver exceptional service regardless of volume or complexity.
- Oversee the execution of daily service briefings and in-the-moment training opportunities.
Guest Experience
- Act as the face of the outlet — engaging warmly and confidently with guests, both in-house and external.
- Proactively anticipate guest needs and resolve concerns with immediacy and grace.
- Bring personality, flair, and genuine hospitality to every guest interaction.
- Maintain a strong understanding of guest preferences, building rapport and loyalty through personalised service.
People Leadership & Team Development
- Lead, motivate, and develop a team of approximately 20–21 employees, including an Assistant Manager, Supervisor(s), and line staff.
- Navigate and positively channel the energy of a strong, experienced, and passionate team.
- Build trust and cohesion within a team that is deeply invested in the outlet's success.
- Deliver real-time coaching and feedback on the floor, reinforcing service standards through action rather than instruction alone.
- Identify talent, support succession planning, and champion individual development within the team.
- Collaborate with the Director of Outlets on team structure, including the potential addition of a further Supervisor.
Administrative & Financial Management
- Manage scheduling, rostering, and workforce planning to meet the demands of a high-volume operation.
- Monitor operational costs and contribute to budget management and financial reporting.
- Maintain accurate records, compliance with health and safety standards, and adherence to resort policies.
Candidate Profile
- Proven experience as an F&B Manager or equivalent, ideally within a luxury resort or high-volume upscale hospitality environment.
- Demonstrated ability to manage complex, fast-paced operations with large team oversight.
- Island or Caribbean experience is strongly preferred.
- A magnetic personality — warm, confident, and charismatic, with the natural ability to engage both guests and colleagues.
- An exceptional people leader who thrives on the floor and brings out the best in a strong, opinionated team.
- Skilled in creative floor management and high-volume service optimisation.
- Comfortable working in a predominantly guest-facing capacity with minimal time in the office.
- Strong instincts for balancing in-house guest priorities with the seamless management of external covers.
- Single status preferred; all candidates will be considered.
Compensation & Benefits
💰 Base Salary
USD $53,000 per annum + service charge and other benefits to be shared by the recruiter.
