Position Summary The Floral Manager is responsible for overseeing all operations of the Floral Department, including sales performance, product quality, merchandising, inventory control, and associate development. This role ensures visually appealing, high‑quality floral presentations while driving profitability, maintaining compliance, and delivering an exceptional customer experience.
Key Responsibilities Department Leadership & Team Development - Lead, coach, and develop Floral Department associates to meet performance and service expectations.
- Support hiring, onboarding, training, and scheduling to ensure proper department coverage.
- Provide ongoing performance feedback and address associate relations concerns appropriately.
- Foster a culture of creativity, accountability, and customer service.
Merchandising & Product Quality - Ensure fresh, attractive floral displays are maintained to company standards.
- Execute seasonal programs, holidays, promotions, and special events (e.g., Valentine’s Day, Mother’s Day).
- Monitor product freshness, rotation, shrink, and out‑of‑code items, taking corrective action as needed.
- Ensure proper care, handling, and presentation of floral and plant products.
Inventory & Financial Performance - Manage ordering, inventory levels, and receiving processes to maximize sales and minimize shrink.
- Analyze sales, spoilage, and shrink reports to identify trends and opportunities.
- Control labor usage and expenses to meet department financial targets.
- Ensure accurate pricing, signage, and product labeling.
Customer Experience - Deliver a high‑quality, personalized shopping experience for floral customers.
- Fulfill special orders, custom arrangements, and event requests accurately and on time.
- Resolve customer concerns or complaints promptly and professionally.
- Actively engage customers on the sales floor and provide product knowledge and recommendations.
Compliance, Safety & Sanitation - Ensure compliance with company policies, safety standards, and sanitation guidelines.
- Maintain audit readiness for department reviews and inspections.
- Enforce safety procedures to reduce workplace risks and incidents.
- Ensure proper handling and disposal of floral waste and supplies.
Collaboration & Communication - Partner with the Store Director, Assistant Store Directors, and department managers on store priorities.
- Communicate departmental goals, expectations, and performance results clearly to the team.
- Support store‑wide initiatives and cross‑department collaboration as needed.
Qualifications Required - Prior retail experience, preferably in Floral or specialty departments.
- Knowledge of floral design, merchandising, product care, and inventory practices.
- Demonstrated leadership and team management skills.
- Strong organization, communication, and customer service abilities.
Preferred - Previous Floral Manager or Assistant Floral Manager experience.
- Experience managing department financials, shrink, and promotional execution.
- Familiarity with company systems and ordering tools.
Work Environment & Schedule - Full‑time role with flexible scheduling.
- Includes early mornings, evenings, weekends, and holidays based on business needs.
- Requires frequent standing, lifting, bending, and hands‑on departmental work.
