Modern Machinery has immediate opportunities for a full-time, journey-level, highly motivated, self-directed Heavy Equipment Field Service Technician. Candidates must be well established in the heavy equipment repair and maintenance industry with at least three to five years of experience operating a field service truck.
The hourly pay range for this position is: $32.00 - $55.00. This is a non-exempt position and is eligible for overtime pay.
BENEFITS:
- Medical, Dental, Vision, and Prescription Insurance
- Health Savings Account
- 401k/Roth Retirement Savings Plan with Company Match
- Participation in Annual Profit-Sharing Plan
- Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
- Gym Membership Reimbursement Program
- Family Scholarship Program
- Employee Assistance Program
- Virtual Mental Health & Tele Medicine Benefit
- Company Paid Life Insurance & Disability Benefits
- Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)
Modern Machinery is an Equal Opportunity Employer
- Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
- Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals.
- Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines.
- Operate equipment as needed to assist in locating and diagnosing the failure.
- Utilize hand and power tools and electronic diagnostic equipment.
- Read and interpret complex hydraulic and electrical schematics.
- Perform diagnostic testing and tuning of equipment.
- Have the experience and ability to determine the extent of the repair and the corrective action required.
- Follow all safety rules and policies while performing all work assignments as specified in company handbooks.
- Adhere to any additional customer requirements, safety related and otherwise when working on a customer’s site.
- Asses parts to determine the cause of failure and/or their reusability.
- Communicate with parts department personnel to order the necessary parts required to complete repair(s).
- Perform assignments in a variety of environments, including the field, on customer’s sites and in the shop.
- Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner.
- Effectively communicate to the customer the machine’s problem, the intended plan for repair and provide status updates throughout the repair process.
- Establish strong customer relationships.
- Work well under pressure and within deadlines while maintaining a positive attitude.
- Ensure the assigned field service truck is appropriately maintained and kept clean.
- Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily.
- When appropriate compile any additional documentation necessary for completeness.
- Assist other technicians on large repairs or projects.
- Attend and participate in appropriate training(s).
The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.
