Overview
The Field Service Engineer is responsible for installation, maintenance, troubleshooting, and modification of industrial equipment at customer sites. This role requires a strong balance of electrical and mechanical expertise, along with the ability to communicate effectively with on-site personnel.
Remote along with travel to client sites
Training & Onboarding
- 1 week onsite at local office for onboarding and initial training
- 3–4 weeks of onsite shadowing with a Lead Technician
- Goal: Gain experience working on 5 different machine types
Travel Requirements
- Travel US and Canada. If servicing WI, Michigan, IL - fly into Chicago, get service truck from office, then head out.
- Typical schedule: Depart Monday early morning, return Thursday or Friday
- Occasional Sunday evening travel depending on distance
- Work-from-home flexibility on some Fridays
- Frequent overnight travel required
Compensation & Benefits
- Pay: $40 - $45/hr (have flex for senior level candidate)
- Overtime: Significant paid OT opportunities available
- Travel time is paid
- Company credit card provided for expenses
- Company covers:
- Hotels
- Airfare
- Rental cars
- Gas
- Tools
- Daily meal per diem (reimbursed per state guidelines)
- 2 weeks PTO (flexibility when scheduling around travel)
Team & Growth
- Current team: 3 Field Technicians
- Hiring: 2–3 additional technicians
- Reports to: Field Service Manager
- High demand: Service and delivery booked out several months
- Company expansion underway, including increased local manufacturing
Responsibilities
- Perform equipment installation, service, and modifications (e.g., pumps, motors)
- Troubleshoot electrical and mechanical systems
- Work with control panels and PLCs (primarily troubleshooting, light programming)
- Train customer operators on equipment usage
- Complete detailed service reports and documentation
Qualifications
- Strong mix of electrical and mechanical experience (required)
- Hands-on PLC troubleshooting experience
- Experience with:
- Motors, pumps, sensors, and control systems
- Ability to read and work with control panels (no full wiring required)
- Mechanically inclined backgrounds (e.g., automotive) highly valued
- Wastewater industry experience is a plus, not required
- Strong communication skills and ability to train operators
- Detail-oriented with documentation
Requirements
- Must be eligible to obtain a passport
- Must pass a nationwide background check
- Must be authorized to work in the U.S. (no visa sponsorship available)
