Field Service USA Workforce Manager

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 05/29/2026

Introduction

We are seeking a Field Service Workforce Manager to join our Field Services / Market Area Operations team. You will be responsible for leading strategic workforce planning, talent development, and technical readiness initiatives across the Market Area, ensuring individuals are fully prepared to transition from training programs and boot camps into full‑time field service roles. Your role plays a crucial part in building sustainable technical capabilities, strengthening workforce readiness, and supporting long‑term service growth, which will positively impact operational performance, safety, and customer experience. In this position, you will report to the Market Area Field Service or Operations Leader.

This position is mainly located in Mesa, AZ, but we are happy to offer flexible working arrangements, including hybrid options. Occasional travel across the Market Area may be required to support stakeholders, training programs, and events.

Team you belong to

You will join a team of field service, workforce planning, and talent development professionals who are dedicated to ensuring the right technical skills are available to meet current and future service demand. Our team strives to build structured career pathways, strong technical depth, and a steady pipeline of qualified field service professionals.

We are currently developing workforce planning models, training and certification frameworks, apprenticeship programs, and career progression strategies to support Market Area growth. We work closely with internal stakeholders such as Field Service Operations, Sales, HR, Recruiting, Finance, Metso Academy, and Marketing, as well as external partners including universities, technical institutes, trade schools, and industry organizations. Our team culture emphasizes collaboration, accountability, continuous improvement, and data‑driven decision‑making. Team members are located across multiple sites within the Market Area.

What you’ll do

• Drive long‑term workforce planning aligned with Market Area business objectives and future field service demand
• Develop and maintain structured career paths, role definitions, and competency frameworks for field service roles
• Partner with HR and Recruiting to ensure robust pipelines aligned to technical skill and equipment‑specific needs
• Monitor technical readiness and field competence of individuals transitioning from training and boot camps into field roles
• Collaborate with Metso Academy to manage technical training, safety qualifications, and equipment certifications
• Track certification status, readiness metrics, and skills gaps to support safe and productive deployment
• Design and implement retention, career progression, and succession strategies within Field Services
• Act as a workforce ambassador by supporting marketing initiatives, job fairs, and academic partnerships

Who you are

• You bring proven experience in workforce planning, talent development, or field service operations
• You have strong business acumen, translating forecasts, backlog, and customer needs into scalable workforce plans
• You possess a solid technical understanding of field service operations, safety, and technician skill progression
• You have experience working with structured training programs, certifications, and career frameworks
• You demonstrate financial and operational awareness, including labor utilization and absorption impacts
• You collaborate effectively across HR, recruiting, training, finance, marketing, and operations
• You are analytical, well‑organized, and confident presenting data‑driven insights to senior stakeholders
• Nice to have: experience working with apprenticeships, academic partnerships, or trade certification programs

What’s in it for you

• An inspiring purpose – Enabling sustainable modern life by building the technical workforce behind essential minerals and metals solutions
• Wellbeing and safety – Occupational healthcare, robust benefits, and a strong safety‑first culture
• Compensation and rewards – Competitive salary and incentive programs aligned with performance and business outcomes
• Hybrid working possibilities – Flexibility balanced with collaboration and operational needs
• A thriving culture – An inclusive, courageous, and caring culture that supports growth and impact
• Extensive learning opportunities – Continuous development through Metso Academy, internal mobility, and global projects
• Worldwide support – Collaboration with a global Field Services and workforce network

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to submit your application.

For additional information, please contact Deidre Largent, Talent Acquisition Specialist at deidre.largent@metso.com

We understand that some highly capable candidates may hesitate to apply unless they meet every qualification. If you are excited about this role, we encourage you to apply even if you do not meet all requirements.

This role includes some physical and travel requirements connected to working across field service sites and training facilities. For further information, please get in touch with our Talent Acquisition team.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

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