Field Service Technician

Description

Monday-Friday: 10:00 AM - 6:30 PM (2nd Shift)

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Installation of both residential and commercial security systems, access and video systems
• Diagnosing equipment problems through sound troubleshooting techniques
• Repairing and/or replacing defective equipment or components to get system(s) back into proper operation
• Providing honest solutions to client's problems
• Completing required paperwork in a timely manner
• Effectively communicating information with clients and customer service staff
• Support of sales staff
• Continued learning, training, and special projects

SKILLS/ABILITIES:

• Strong interpersonal and customer service skills
• Strong sense of initiative
• Excellent communication skills
• Accurate and detail oriented
• Well-organized
• Problem solving abilities
• Strong sense of urgency
• Displaying a professional appearance

WORKING CONDITIONS:

• Daily traveling to worksites
• Occasional nationwide travel (as frequent as 1-2 times/month)
• Drug-Free Workplace Program, subject to random drug screenings
• Pre-employment BCI records check
• In-frequent weekend work
• Potential for overnight travel

EDUCATION/CERTIFICATION:

• High school diploma
• 2-Year degree preferred
• Valid driver’s license
• Background check required
• 10-panel drug screen required
• Motor Vehicle Record check required

PREFERRED BACKGROUNDS

• Security industry knowledge
• Fire Alarm systems
• CCTV
• Access and/or video
• Low-Voltage Electrical
• Information Technology and/or Networking experience
• Proper use of assorted hand and power tools
• Wiring skills
• Cabling