Field Service Technician

We’re hiring a Customer Support Representative / AV Technician to support a growing team focused on delivering high-quality technical service and customer experience. This is a hands-on, hybrid role combining customer support, system staging, and field service work.

Overview

This role is ideal for someone who enjoys working with customers, troubleshooting technical issues, and getting hands-on with equipment. You’ll play a key role in both support operations and on-site service delivery.

Responsibilities

• Manage customer support tickets and coordinate service scheduling
• Provide remote troubleshooting and technical support
• Stage and test systems prior to installation
• Travel to customer sites (U.S.) for installs, repairs, and service work
• Support system installations and ensure proper functionality
• Maintain accurate documentation of service activity and updates

Requirements

• 2+ years of AV technical support or field service experience
• Experience with ticketing systems (ServiceNow, Zendesk, etc.)
• Familiarity with ERP systems (Epicor/Kinetic preferred)
• Understanding of CTS standards (or similar AV knowledge)
• Strong troubleshooting and problem-solving skills
• Comfortable working directly with customers
• Ability to travel 1–2 times per month (air travel required)

Work Environment

• Hybrid: 3–4 days onsite
• Must be located within 60 miles of the office
• Travel to customer sites as needed

Compensation & Details

• Salary: $50,000 – $65,000
• Employment Type: Full-time or Contract
• Start: Immediate need

Why This Role

This is a great opportunity for someone looking to build on their AV and technical support experience, gain more exposure to field work, and be part of a team that values ownership, responsiveness, and hands-on problem solving.

Apply

If you’re someone who enjoys technical work, customer interaction, and solving real-world problems, we’d love to connect.