Field Service Technician

Job Title: Field Service Technician – Autonomous Airport Inspection Systems

Job Description

The Field Service Technician will provide on-site technical support, installation, maintenance, and troubleshooting for autonomous airport inspection robots. This position combines hands-on work with advanced automation, electrical, and mechanical systems, while serving as a key technical contact for customers at major airports. The role suits an independent, customer-focused professional with strong technical skills and the ability to communicate clearly and proactively with clients and internal teams.

Responsibilities

• Install, test, commission, and maintain autonomous inspection equipment at airports, primarily in Atlanta and Dallas, with occasional international travel to other locations.
• Diagnose and repair mechanical, electrical, and software issues on autonomous robotic systems and related equipment.
• Perform detailed testing and troubleshooting of PLCs, control systems, and associated components to ensure reliable operation.
• Provide technical support and hands-on training to customers on system usage, operation, and basic troubleshooting procedures.
• Use diagnostic tools, schematics, and service manuals to identify root causes of technical issues and implement effective solutions.
• Document all service activities, including work performed, parts used, test results, and recommendations, in clear and accurate service reports.
• Collaborate closely with engineering and product teams to communicate field issues, suggest product improvements, and support ongoing development.
• Maintain up-to-date knowledge of product functionality, software updates, control system changes, and relevant industry trends.
• Support remote diagnostics and technical assistance when needed, using appropriate tools and communication channels.
• Work independently in the field with minimal supervision, managing schedules, travel, and customer expectations professionally.

Essential Skills

• Proven experience as a field service engineer, field service technician, or in a similar technical service role.
• Experienced in automation, electrical engineering, mechanical engineering, or a closely related technical field; relevant hands-on experience may substitute for formal education.
• Strong technical aptitude with the ability to diagnose and resolve mechanical, electrical, and software-related issues.
• Proficiency using diagnostic tools, schematics, wiring diagrams, and service manuals to troubleshoot and repair equipment.
• Experience with PLCs and control systems, including testing and troubleshooting of control hardware and software.
• Demonstrated troubleshooting skills in maintenance technician or similar roles involving complex automated systems.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently with minimal supervision while maintaining a high standard of quality and safety.
• Valid driver’s license and willingness to travel extensively between customer sites and training locations.

Additional Skills & Qualifications

• Experience with remote diagnostics and remote support tools for technical troubleshooting.
• Familiarity with automation or aviation industry environments and associated standards and practices.
• Experience working with autonomous systems, robots, or advanced automated equipment.
• Knowledge of software configuration and integration with PLCs and control systems.
• Multilingual abilities that support communication with international teams and customers.
• Prior experience working in airport, industrial, or similarly regulated operational environments.
• Formal education in electrical engineering, mechanical engineering, automation, or a related discipline is beneficial.

Why Work Here?

This opportunity offers a long-term, direct placement in a highly innovative and growing technology environment. You will be one of the first team members in the United States for this product line, giving you a unique chance to shape processes, influence best practices, and become a go-to expert. The role includes an immersive international training experience, including several weeks in Norway, followed by extended assignments in major U.S. airports. You will work closely with advanced automation technologies, gain exposure to global teams, and enjoy a role that combines travel, hands-on technical work, and continuous learning in a forward-looking company culture.

Work Environment

The role is primarily based on-site at Atlanta and Dallas airports, working directly in operational airport environments around autonomous inspection robots and related infrastructure. Work is hands-on and field-based, often in active terminals, hangars, or airside areas, requiring adherence to airport safety and security procedures. The position involves extensive travel between airports and occasional international travel for training and support. You will work with advanced automation equipment, PLCs, control systems, and diagnostic tools in a fast-paced setting where flight operations and airport activities are ongoing. Hours may vary depending on project schedules, testing windows, and customer needs, and may occasionally include early mornings, evenings, or weekends to minimize disruption to airport operations. Attire must be practical, professional, and suitable for a technical field environment, including any safety gear required by airport regulations and company policies.

This is a Permanent position based out of Atlanta, GA.

The pay range for this position is $72800.00 - $115000.00/yr.

Company benefits to be discussed during interview process.

This is a fully onsite position in Atlanta,GA.

This position is anticipated to close on May 2, 2026.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.