Field Measure Specialist

Field Measure Specialist

Greater Austin, TX Market

Remote with Local Travel | Company Vehicle Provided | Monday–Friday 8am-4:30pm

The Field Measure Specialist is responsible for the accurate and timely completion of the order verification process for replacement window and door orders within an assigned territory. This role conducts both virtual and in‑person job site verifications, ensuring correct measurements, site readiness, and customer understanding prior to installation.

The primary focus of this position is to gather accurate job‑site and product requirements and clearly communicate Pella’s installation process, setting realistic expectations and delivering an exceptional homeowner experience. The role may also assist with installation recovery and minor service work as needed.

Pay & Compensation

• Target pay range: $25–$28 per hour, based on experience, skills, geography, and internal equity
• Eligible for additional supplemental earnings, including overtime
• Actual compensation may vary based on individual qualifications and market alignment

Why Join Pella? – Benefits

Pella Family of Brands offers a comprehensive benefits package that supports your health, financial future, and career growth:

• Medical, dental, and vision plans, life insurance, short‑ and long‑term disability
• Paid vacation and 9 paid holidays
• 401(k) with company match
• Tuition assistance
• Employee discount programs

Key Responsibilities

Responsibilities include, but are not limited to:

• Execute the Order Verification process accurately and on time for assigned projects
• Possess full working knowledge of all aspects of the Order Verification process
• Perform virtual and on‑site job inspections, including accurate measurements
• Assess job sites for water intrusion, rot, mold, and other installation‑impacting conditions
• Confirm job‑site readiness and collaborate with homeowners to resolve concerns
• Clearly explain the Pella installation process and set realistic customer expectations
• Provide photos and documentation to support installations and recovery efforts
• Control project and recovery costs through proper verification and documentation
• Collaborate closely with sales teams and installers to ensure seamless order fulfillment
• Deliver missing job‑site items as needed to support first‑time installation completion
• Visit completed job sites to ensure installation meets manufacturing and installation guidelines
• Report installation concerns and quality issues to management
• Provide training support to Retail Sales Consultants as requested
• Perform minor service or installation tasks to enhance customer satisfaction
• Promote and enforce job‑site safety standards
• Maintain assigned company vehicle and comply with Fleet Safety Policy
• Demonstrate a consistent commitment to quality, professionalism, and customer satisfaction
• Strive for 100% “Very Satisfied” customer ratings

Skills & Knowledge

• Strong construction and remodeling knowledge
• Excellent interpersonal, written, verbal, and listening skills
• Strong time‑management and organizational abilities
• Comfortable adapting to changing schedules and job environments
• Ability to multitask and prioritize effectively
• Proficient with Microsoft Office, smart devices, and ability to learn internal systems

Qualifications

To perform this role successfully, an individual must be able to meet all essential job requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education & Experience

• High School Diploma or GED required
• AA or Technical degree preferred
• 1–3 years of related experience and/or training preferred
• Prior knowledge of general construction practices and window/door components required
• Hands‑on experience using power tools (e.g., drill, miter saw, circular saw, pneumatic nail gun) required
• Remodeling and/or window and door replacement experience is a plus

Communication & Professional Skills

• Ability to read and interpret contracts, drawings, and work documents
• Ability to write basic reports and business correspondence
• Ability to clearly present information and respond to questions from customers, coworkers, and leadership
• Professional presentation and adherence to company dress standards

Reasoning & Mathematical Skills

• Ability to solve practical, job‑related problems with limited standardization
• Ability to perform calculations using money, measurements, distance, and time
• Ability to read and calculate measurements using a standard ruler or tape measure, including fractions

Physical Demands

• Regular use of hands for phone, computer, and tools
• Frequent reaching, talking, and hearing
• Occasional standing, walking, stooping, kneeling, crouching, or crawling
• Ability to lift and/or move up to 100 pounds
• Comfort working at heights, including ladder or scaffolding inspections
• Visual ability to read documents, forms, and digital screens

Travel Requirements

• Local travel to customer homes, job sites, and company locations
• Must maintain a valid driver’s license
• Must comply with the Company Fleet Safety Policy