Field Engineer Sr

Description

SAIC is seeking Field Service Engineers (FSE) to support the Medusa Sustainment project, at Andrews Air Force Base,  which is a U.S. Air Force solution for defense against small unmanned aerial systems (s-UAS). The Medusa System of Systems is the U.S. Air Force's solution for defense against small unmanned aerial systems (s-UAS) utilizing a government-owned Medusa Command and Control (Medusa C2), which allows for a plug-and-play selection of Passive and Active Sensors, Electronic and Kinetic Weapon Systems, as well as the insertion of a variety of Fusion, Association, Threat and Combat ID Algorithms. The Medusa C2 supports fixed base, portable, mounted and handheld operations. The Medusa Team supports the United States Air Force C-sUAS programs worldwide.

Job Responsibilities:

• Provide field engineering and technical support services to maintain and sustain fielded C-sUAS systems, equipment, and software at designated locations.
• Install, operate, maintain, and troubleshoot program-of-record software applications, integrated radios, and hardware components.
• Perform troubleshooting, fault isolation, and repair to the Line-Replaceable Unit (LRU) level before escalating to higher-level maintenance.
• Prepare systems for operation, including system software loading, operator training, and conducting operational checks.
• Assist with packaging and Return Material Authorization processes for non-mission capable systems or equipment to higher-level maintenance facilities (e.g., SAIC AF C-sUAS Regional Support Center in Huntsville, Alabama).
• Provide on-site and telephonic technical support for Airmen regarding system operations and maintenance.
• Conduct training as needed to improve system performance and empower users.
• Support the program Field Service Support Desk as required.
• Conduct scheduled equipment inventories to ensure accountability and readiness.
• Install software maintenance updates and/or hardware upgrades to maintain system performance.
• Facilitate weekly site status meetings with Field Service Engineers (FSEs), Original Equipment Manufacturers (OEMs), and customers to report on system performance and provide updates.
• Analyze complex systems to identify faults, system failures, maintenance procedures, and part replacements at the LRU level. Assist senior-level technical specialists with deployments as needed.
• Execute corrective maintenance actions to compress response times and meet key performance indicators (KPIs).
• Conduct parts replacements, system upgrades, and deployments using diagnostic tools and technical expertise.
• Adhere to contract KPIs.
• Perform fault determination and fault isolation at the LRU level, executing Removal and Replacement (R&R) of failed components both onsite and at depot locations.
• Monitor and analyze trends to improve system support and accessibility.
• Successfully complete required certifications and training, including Medusa C-sUAS Administrator and Maintainer courses (minimum passing score of 70) and OEM training courses.
• Assist in optimizing program-of-record software and hardware components for peak functionality.
• Provide independent decision-making and expert recommendations to improve system performance during complex deployments.

Qualifications

• 7 years experience.
• Security+ certification required.
• Active DoD Secret Clearance required.
• Experience with tactical networks and troubleshooting.
• In field operator training.
• Troubleshooting of computer systems and networks.
• Ability to effectively prioritize and execute tasks in high-pressure environments.
• Able to work independently and efficiently with short term deadlines.
• Willingness to travel (10%).

Desired Skills:

• Microsoft Office Suite (PowerPoint, Excel, Word).
• Familiarity with personal computers, switches, routers, Internet Protocol (IP) addressing, network topologies, and troubleshooting procedures.
• Basic operational knowledge of VMware ESXi/VMware Infrastructure software suite.
• Experience in the operation and maintenance of Radar systems.
• Experience in the operation and maintenance of Electronic Warfare (EW) systems.
• Experience in the operation and maintenance of EO/IR camera systems.
• Wireshark data captures.