Description
Field Connection Specialist
Location: Dubuque, IA
Department: Install
Employment Type: Full-Time
Connect Communities. Grow Your Career. Make an Impact.
At ImOn Communications, we’re more than a technology provider, we’re a team of people passionate about keeping our community connected. As a Field Connection Specialist, you will be the face of ImOn in the customer’s home. You will install, operate, inspect, maintain, and service ImOn’s high speed internet and digital phone equipment. In addition, you will communicate with customers on-site, encouraging them to upgrade equipment or service packages.
Whether you’re beginning your career or bringing years of hands-on experience, this role offers training, and clear advancement paths that let you grow at your own pace.
What You’ll Do:
- Set-up service for customers, installing, connecting, or adjusting equipment.
- Test equipment to ensure proper functioning.
- Travel to customers’ premises to install, maintain, or repair electronic reception equipment or accessories.
- Measure signal strength at utility pole or customer premises, using electrical test equipment.
- Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
- Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces.
- Explain cable service to subscribers after installation and collect any installation dues that are due.
What We’re Looking For:
- Strong customer service skills
- A positive, professional attitude even in challenging situations
- Dependability and attention to detail
- Ability to work independently and as part of a team
- Ability to prepare for emerging customer needs
- Comfortable and able to manage multiple projects
- Strong attention to detail, exceptional organizations and time management skills are required for success in this position.
- Excellent interpersonal, oral and written communication skills with a demonstrated ability to articulate relevant information in an organized and concise manner.
- Must be able to work proactively and independently with minimal supervision.
- Must be flexible, able to multi-task effectively and maintain composure during high activity periods.
Requirements
Minimum Requirements
For All Levels:
- High-school diploma or equivalent GED or work experience
- Valid state-issued driver’s license with a driving record that allows employee to be insured by ImOn’s insurance carrier.
- Good Communication Skills: Job Requires effective communication with customers and coworkers.
- Social Orientation: Job requires being personally connected to customers, colleagues, and communities we serve.
- Leadership: Job requires creativity and willingness to lead, take charge and offer opinions and direction.
- Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
- Ability to meet company training and safety certification standards
Level I Requirements:
Level II Requirements:
- At least 2 years of telecommunications installation experience.
Why Join Our Team
- Career Growth: Structured advancement from Field Connection Specialist I ? II ? III, with company-supported certifications.
- Training & Development: Comprehensive onboarding and ongoing learning to help you build technical and leadership skills.
- Work with Purpose: Help families, businesses, and communities stay connected through reliable, high-quality service.
- Team Culture: Join a supportive group of professionals who value safety, collaboration, and doing things the right way.
- Performance Recognition: Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results.
ImOn will hook you up with Company Benefits:
- Competitive pay! Field Connection Specialist I start at $21.00/hour!
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off (vacation, holidays, and sick days)
- Company-provided tools, uniforms, and vehicle for field roles
- Employee discounts on services and partner programs
- Wellness and employee assistance programs
Ready to Get Started?
If you’re ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we’d love to hear from you.
Apply today and start building the network of tomorrow — with us.
www.ImOn.Net/Careers
ImOn Communications, LLC is an Equal Opportunity Employer
