Family Medicine Medical Assistant

Medical Assistant

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Job Description

The Medical Assistant will support a busy Family Medicine clinic connected to a hospital, providing direct patient care and clinical support to providers in a fast-paced, team-oriented environment. This role focuses on rooming patients, collecting vital signs and medical histories, performing point-of-care tests, coordinating appointments and referrals, and supporting efficient patient flow throughout the clinic. The position offers a Monday–Friday daytime schedule with no weekends or holidays, and strong opportunities for professional growth within a friendly and supportive culture.

Responsibilities

• Room patients efficiently and prepare exam rooms for provider visits.
• Obtain and document vital signs, including blood pressure, temperature, weight, and other measurements as requested.
• Document patient signs and symptoms and complete accurate, up-to-date medical history information in the electronic medical record (EMR).
• Set up for and assist providers with a variety of clinical tasks and office exams as directed.
• Perform point-of-care testing such as urinalysis, strep tests, flu tests, pregnancy tests, and other tests as directed by the provider and based on specialty needs.
• Schedule tests, radiology exams, and appointments with specialists as requested by providers.
• Enter all information related to patient check-in and check-out into the EMR accurately and in a timely manner.
• Complete prior authorizations as needed and notify the office referral specialist when an insurance referral is required.
• Collect and record patient height, weight, BMI, and other pertinent clinical information during visits.
• Update and maintain accurate immunization records for patients.
• Perform phone triage when scheduled, including responding to patient medical questions, relaying test results, processing medication refill requests, and providing call-backs to patients.
• Fax, call, or transmit prescription refills as directed by providers.
• Support walk-in patient care by performing triage, obtaining blood pressures, conducting urinalyses, responding to medication sample requests, and collecting patient history and other relevant information for the provider.
• Function as a resource to visitors, providers, and staff by greeting everyone promptly and courteously and providing clear, professional communication.
• Consistently support the mission and values of the organization in all interactions with patients, families, and colleagues.
• Perform blood draws and related phlebotomy tasks, including using a centrifuge when needed, in accordance with clinical standards and training.
• Accurately enter patient and clinical data into the EMR and other electronic health record systems.
• Collaborate with internal medicine, family medicine, pediatric, and other specialty providers as needed to support comprehensive patient care.
• Perform additional duties as assigned by clinic leadership and providers to support smooth clinic operations and patient care.
• Conduct all activities in compliance with applicable laws, regulations, standards, and organizational policies and procedures, including Blood and Body Substance Precautions.

Essential Skills

• Active CMA (AAMA), RMA, or CCMA certification.
• Successful completion and graduation from a recognized medical assistant training course or equivalent experience.
• High school diploma or GED.
• Demonstrated experience in medical assisting and direct patient care.
• Ability to room patients, collect vital signs, and document clinical information accurately.
• Proficiency with electronic medical record (EMR) or electronic health record (EHR) systems.
• Experience with appointment scheduling and basic data entry.
• Basic Life Support (BLS) certification.
• Ability to perform phlebotomy, including blood draws and use of a centrifuge, in a clinical setting.
• Ability to stand for long periods of time during the workday.
• Upbeat, positive, and outgoing attitude with a willingness to step in and help wherever needed to maintain consistent patient flow and positive patient interactions.
• Strong communication skills for phone triage, patient education, and coordination with providers and staff.
• Ability to work effectively in family medicine and hospital-connected clinic settings.

Additional Skills & Qualifications

• 2–3 years of experience working as a Certified Medical Assistant (CMA) in an outpatient or clinic environment.
• Experience in family practice or women’s health settings.
• Experience with point-of-care (POC) testing such as urinalysis, strep, flu, and pregnancy tests.
• Experience using EMR systems in general.
• BG in internal medicine, family medicine, or pediatric care.
• Strong team-based mindset and desire to collaborate closely with providers and other office staff.
• Friendly and professional demeanor with a focus on patient-centered care.
• Interest in long-term career growth within a clinical or healthcare network environment.

Work Environment

This role is based in a Family Medicine clinic within a hospital setting in Franklin, working closely with two providers and one other Medical Assistant in a temperature-controlled environment. The team collectively sees a high volume of patients, and the clinic supports approximately 120–150 patients monthly per Medical Assistant depending on walk-ins and scheduled visits. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no weekend work and holidays off. The daily flow typically includes walk-in visits from 8:00 a.m. to 8:50 a.m., scheduled appointments from 9:00 a.m. to 11:30 a.m., a one-hour lunch break, and afternoon appointments from 1:00 p.m. to 4:30 p.m., with closing and final tasks completed by 5:00 p.m. The clinic offers easy, free access to surface parking with no parking garages or downtown traffic. The culture is friendly, supportive, and team-oriented, with providers who are appreciative, collaborative, and committed to teaching and mentoring Medical Assistants. Staff enjoy a family-like atmosphere, with occasional events such as food trucks and catered lunches. The organization emphasizes patient-centered care, professional growth opportunities, and a welcoming environment where colleagues greet and support one another throughout the hospital and clinic.

This is a Contract to Hire position based out of Franklin, IN.

The pay range for this position is $18.22 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Franklin,IN.

This position is anticipated to close on Apr 27, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.