Qualifications:
100% based in-office position
2-years of in-person customer service related experience
Windows and Microsoft Office experience required
High School Diploma required
Ability to prioritize and manage multiple tasks
20 Hours per week, Monday-Thursday, Times to be determined
Responsibilities:
Answer and appropriately direct incoming calls.
Greet visitors; determine nature of business and direct to appropriate individual.
Ensure completion of any visitor management tasks including review of Office Safety Induction Presentation
Maintain guest and visitor sign in/out; oversee the distribution and return of employee and visitor
Assist in building or suite access control and the maintenance of a safe, healthy, and secure office
Maintain local contact lists, if appropriate.
Maintain neat and organized front office area.
Manage conference room use, reconcile conflicts, and post schedules (if appropriate).
May assist with meeting setup, including procuring food and equipment.
May perform other duties in support of the facility team or general office, as needed.
Prepare and process incoming and outgoing mail (includes determining and affixing postage).
Maintain records on outgoing registered mail and packages, and reconcile charging errors as needed
Handle special requests for mail, package, shipping-freight services.
Ensure compliance with all legislation related to the handling and shipping of materials.
May assist with mass mailings (generating distribution lists, labels, etc.).
Maintenance
Respond to requests for facility maintenance or repair.
Ensure completion of routine and required building or equipment service.
Maintain equipment manuals and logs.
General Facility Support
Purchase and stock office supplies.
Follow appropriate standard supply and related cost charging guidelines.
Respond to internal requests for facilities service or repairs and contact property management or as appropriate.
Assist with tasks related to facility management and appearance.
Assist with facility Health, Safety, Security, and Environmental tasks.
Support Plan Beyond goals and tasks related to Office Sustainability.
Create or order Jacobs identification badges, and provide building or suite access card management
Direct staff to corporate guidance on offsite storage, and coordinate box storage and retrieval.
Upkeep of floor plans and other office information.
May track office utilization or update other Facility related data as needed or requested.
In the event of an office renovation or move – provide support to Facilities project manager as requested.
Assist or manage internal furniture moves, reconfigurations, or installations as needed.
Serve as backup to Facility Lead on tasks related to local day-to-day operations. Cross train with Lead (or others as appropriate).
Other support to Real Estate Operations as needed or requested.
Responsibilities may require physical activity including some or all of the following: bending, stooping, walking, pushing, lifting up to 50 lbs., climbing stairs and / or ladders, sitting for long periods, and typing.
May perform tasks that are custodial in nature, including those related to office and break room/kitchen maintenance.
Role is office-based/onsite.
20 Hours per week, Monday-Thursday, Times to be determined