Position Overview
We are seeking a highly organized and operationally driven Facilities Specialist to support facilities operations across a large, multi-location retail environment. This role is responsible for managing high-volume work orders, coordinating vendor activity, and ensuring all locations meet safety, maintenance, and operational standards.
This position plays a critical role in maintaining business continuity by minimizing downtime, controlling costs, and ensuring that service execution aligns with established service-level agreements (SLAs). The ideal candidate demonstrates excellent communication skills, AI proficiencies, strong decision-making abilities, and thrives in a fast-paced, high-accountability environment.
This role participates in a structured on-call rotation to support after-hours and emergency maintenance needs, ensuring continuity of operations across the portfolio.
Key Responsibilities
Work Order & Maintenance Execution
- Manage and triage facilities work orders across multiple locations using a CMMS platform
- Prioritize and assign corrective and preventative maintenance to ensure SLA compliance
- Monitor work order lifecycle, ensuring timely, accurate, and complete service delivery
- Make judgment calls on routing work to internal resources vs. external vendors
- Coordinate rapid response to emergency maintenance issues to minimize operational disruption
Vendor Management & Sourcing
- Coordinate vendors for repairs, preventative maintenance, and emergency service requests
- Source and onboard qualified local vendors to ensure strong regional coverage
- Solicit, evaluate, and negotiate competitive bids aligned with scope and budget
- Track vendor performance, service quality, and completion timelines
- Maintain and continuously update vendor database and compliance records
Financial Oversight & Cost Control
- Monitor facilities-related expenses and support budget tracking across assigned locations
- Review and approve vendor quotes with a strong understanding of scope and cost drivers
- Audit and reconcile vendor invoices to ensure accuracy and alignment with services performed
- Drive cost-effective decision-making without compromising service quality
- Identify cost-saving opportunities and recurring expense trends
Compliance, Reporting & Asset Management
- Maintain accurate records of assets, service history, and maintenance activity within CMMS
- Ensure compliance with OSHA standards, safety regulations, and company policies
- Identify recurring facility issues and support implementation of preventative maintenance solutions
- Track and report on KPIs, including SLA performance, vendor effectiveness, and work order completion rates
Stakeholder Communication & Support
- Serve as a primary point of contact for field teams regarding maintenance requests and status updates
- Partner with field leadership to address urgent facility needs and operational priorities
- Support new store openings, relocations, and remodel projects from a facilities standpoint
- Provide clear, timely communication to internal stakeholders and leadership
Qualifications
- Experience supporting multi-site retail or commercial environments preferred
- Proficiency with CMMS/work order systems.
- Proficiency with AI systems
- Working knowledge of building systems (HVAC, electrical, plumbing, mechanical)
- Strong organizational, time management, and problem-solving skills
- Ability to manage high work order volume in a fast-paced environment
- Experience working with vendors and cross-functional teams
- Proficiency in Microsoft Office Suite (Excel, Outlook)
- Financial acumen with experience reviewing quotes, invoices, and managing costs
Preferred Qualifications
- 2+ years of experience in facilities maintenance, facilities coordination, or property management
- Experience in retail, telecom, or multi-unit operations
- Familiarity with SLA-driven service environments and performance metrics
- Experience supporting preventative maintenance programs
- Exposure to process improvement or change management initiatives
Why This Role Matters
This role is a key enabler of operational uptime and cost control across the portfolio. Success directly impacts store performance, customer experience, and overall facilities spend. This is not just an administrative role—it is an operational position with direct influence on service quality and financial outcomes.
Why Join Us
- High-impact role supporting operations across a large-scale retail footprint
- Fast-paced, team-oriented environment with strong cross-functional exposure
- Opportunity for career growth within facilities and operations leadership
Apply Today
If you are a detail-oriented, proactive professional who thrives in a high-volume environment and is driven to deliver operational excellence, we encourage you to apply.
