F&B Attendant/Concessions - On Call (Mid-America Center)

The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.

Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.  

• Responsible for processing, preparing and delivering guest orders. Operates a cash register, ringing the proper amount into the register and giving guest the correct change.

• Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and delivery of order to guests.
• Responsible for the monitoring and replenishing of all food/beverage products in work area by stocking counters and displays in a neat, accurate and timely fashion.  Prepares and pours drink/food orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required.
•  Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Removes and properly disposes of all refuse and debris accumulated in service stations in accordance with department procedures.
• Assists team members in their duties (e.g., refill ice buckets, re-stock coolers, attend to guest needs) as required.
• Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station.
• Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.  
• Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines. Preps popcorn, hot dogs, nachos etc.
• Maintains all equipment in proper fashion.
• Complete all assigned closing duties at end of shift. Removes and properly disposes of all debris accumulated at the bar or concession stand in accordance with department procedures
• Adheres to regulatory, safety, departmental and company policies.
• Resolves service problems according to guidelines.
• Supports safety and accident prevention programs (non slip footwear, proper lifting).
• Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe). 
• Presents oneself as a credit to Company and encourages others to do the same.
• Provides fast, friendly, professional and responsive customer service to guests.
• Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
• Performs all other related and compatible duties as assigned.