EXECUTIVE HOST

As an Executive Host, you will develop strategic relationships with guests by having a comprehensive understanding of casino systems, casino sales; as well as overall understanding of converting sales activities into casino trips with a seamless hand-off to the on-property service team. 

• Responsible for developing and maintaining coded player blocks through direct mail, email, telemarketing, and leveraging databases.
• Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned markets.
• Ensures seamless hand off of guest pre-trip itinerary for flawless on-property execution by VIP Hospitality Team.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of coded guests.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiency or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.  
• Prepare project plans that aid in moving projects forward.
• Must demonstrate or be willing to gain a strong knowledge of casino systems (CMS, SALESFORCE, SCHEDULER, TICKET MANAGER, etc.)
• Open to outside employees/ outside vendors shadowing and answering any pertinent department information.
• Fully knowledgeable of all happenings on property and in the market.  
• Demonstrate mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.
• Actively participate in all department and company initiatives to drive sales and revenue.
• Demonstrate a willingness to teach, mentor, train and share information with the team.
• Develop skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answers when unsure for guests and co-workers.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.

• Has the ability to multitask and prioritize in a fast-paced environment.

   

• All other duties as assigned.