Serves as the pace-setter, lead host, and relationship manager for clients, partners, and staff, ensuring a welcoming atmosphere while maintaining high operational standards. Plays a critical role in marketing support, client communication, logistics coordination, and on-site leadership by performing the following essential functions.The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position.
Client Experience & Hosting:Serves as the primary on-site host for events and client interactions. Builds strong relationships with clients from inquiry through event execution. Ensure guests feel welcomed and supported. Determines client objectives and requirements; inspects facilities to ensure they conform to client requirements. Serves as liaison to the Director of Development/Event Center during events. Receives complaints and answers questions from the clients, public, participants, and staff; investigating and resolving complaints as instructed by the Director.
Event Logistics & Execution:Coordinates logistics with operations staff, temp staff, vendors, and partners. Leads day-of-event execution and problem-solving. Directs and supports temp staff during events. Meets with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress. Arranges the availability of audio-visual equipment, transportation, displays, and other event needs. Ensures complete event clean-up and facility reset after each event.
Sales & Marketing Support:Serves as the initial point of contact for inquiries before transitioning to the Director. Supports marketing initiatives and promotional efforts. Collaborates with Tourism and community partners. Assists in the design and implementation of efforts to publicize events and promote sponsorships.
Reporting:Completes pre- and post-event reports and operational feedback.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BA/BS in hospitality management, business administration, marketing, or a closely related field and five years related experience or an equivalent combination of education and experience.
A Class D driver's license and good driving record are required and must be maintained throughout employment.The complexity, guidelines, supervisory controls, and supervision responsibilities described below are representative of this position.
SUPERVISORY CONTROLS:
The supervisor provides administrative direction with assignments in terms of broadly defined mission or functions. The employee plans, designs, and carries out programs, projects, studies, or other work independently. Result of work are considered as technically authoritative and normally accepted without significant change. If review is done, it concerns fulfillment of program objectives, effect of overall program, or contribution to the City as a whole.
SUPERVISORY RESPONSIBILITY:
Supervises one part-time employee and all temp staff, vendor staff, and volunteers in the Event Center. All supervisors are responsible for the safety and welfare of subordinates and must be familiar with EEO fair employment laws and practices (Title VII as amended, including sexual or racial harassment or discrimination, ADEA, ADA, FMLA) and for ensuring that fair and non-discriminatory employment practices are followed within his/her area of responsibility.
COMPLEXITY:
The work typically includes varied duties requiring many different and unrelated processes and methods such as those relating to well-established aspects of an administrative or professional field; decisions regarding what needs to be done include the assessment of unusual circumstances, variations in approach, and incomplete or conflicting data; the work requires making many decisions concerning such things as the interpreting of considerable data, planning of the work, or refining the methods and techniques to be used.
GUIDELINES:
Guidelines are broad and nonspecific; judgment and ingenuity are necessary. The employee must define the problem, collect data, establish criteria, and draw valid conclusions. The employee may have to interpret an extensive variety of technical instructions. The employee often must originate new techniques or develop new information. Many of the employee's decisions affect persons or situation beyond the scope of his/her job.
